[Hiring] Patient Services Coordinator @NOMS Healthcare

Role Description

The Patient Services Coordinator is responsible for assisting patients and providers by answering medical questions, chart management, and running patient reports. This is a remote position. This is full-time 36 hours/week with a schedule of Friday, Saturday, Sunday 8am - 8pm.

Key Responsibilities & Essential Functions:

• Answer patient calls after hours, relay patient messages, and communicate urgent patient concerns with providers as needed.
• Document thoroughly within patient charts of our electronic medical record system.
• Assist our clinicians with patient reports.
• Assist with prior authorizations, referrals, and medical records.
• Complies with all HIPAA regulations and policies.
• Other duties as assigned.

Qualifications

• Knowledge of the health care field.
• Knowledge of information that must be conveyed to patients and their families.
• Skill in performing tasks correctly.
• Skill intact and diplomacy in interpersonal interactions.
• Skill in understanding patient education needs, and effectively sharing information with patients and their families.
• Skill in identifying equipment problems and correcting or notifying supervisor.
• Ability to be flexible and handle changing priorities.
• Ability to communicate clearly.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring for others.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with physicians, co-workers, patients and patients’ families.

Requirements

• High School Diploma Required.
• Minimum of one year work experience in public contact job. Preferable in a medical office environment.
• Current CMA or RMA or current LPN.

Benefits

• A Wonderful Environment: This position is based in Ohio, where you’ll be part of a supportive team of positive, collaborative colleagues.
• Work-Life Balance: We recognize that exceptional care begins with a healthy, supported team. NOMS promotes a culture of balance that values time for family, wellness, and personal growth.
• Comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options.
• Focus on employee health, offering an impressive wellness incentive program.
• Competitive Pay: Pay rates that reflect the skill, dedication and impact of our team members. Annual wage reviews to ensure alignment with market standards.
• Career Growth & Development Opportunities: Promoting from within with leadership and development training programs for individuals who want to move up.

Working Conditions & Physical Demands

The work environment is well-lit, well-ventilated, and designed for comfort and efficiency. This position requires sitting for extended periods, as well as occasional stooping, bending, or reaching. The ideal candidate must be able to view computer screens for long durations and work effectively in a fast-paced, collaborative office setting.