[Hiring] Medicare Educator @Active Generations

Role Description

As the Medicare Educator, this role is responsible for providing unbiased education and counseling to beneficiaries regarding Medicare and related insurance programs. This individual helps beneficiaries make timely, informed decisions and access resources that best meet their needs. This role supports program delivery through direct service, outreach, and collaboration with volunteers and community partners.

This position is full-time, Monday - Friday. Ability to be located in person in Sioux Falls or remote in Western SD.

Essential Functions

• Provide one-on-one Medicare counseling to beneficiaries by phone or in person
• Assist beneficiaries with Medicare Part D Plan Finder comparisons and enrollment support
• Complete required government forms accurately and within the same workday or by the end of the next scheduled workday
• Perform daily data entry and maintain accurate records in required systems (e.g., STARS/SIRS). Accuracy should be maintained at 90% or higher.
• Support recruitment and coordination of SHIINE volunteers
• Interact and collaborate with local volunteers, community partners, and organizations
• Maintain strict confidentiality of all beneficiary and program information
• Travel within the assigned region as directed by the SHIINE Manager
• Stay current on Medicare updates, regulations, and program changes and attend all required trainings

Qualifications

• Associate or bachelor’s degree in a business-related or human services field, or equivalent experience
• Medicare, Senior Medicare Patrol (SMP), or insurance-related experience strongly preferred
• Valid driver’s license required

Knowledge, Skills & Abilities

• Demonstrates knowledge of Medicare programs, benefits, and enrollment processes
• Ability to learn and stay current on regulatory updates and program requirements
• Excellent written and verbal communication skills
• Ability to clearly explain complex information to diverse audiences, including older adults, caregivers, and community partners
• Comfortable presenting in group settings and responding to questions
• Strong organizational and time management skills
• Ability to collaborate effectively with beneficiaries, volunteers, and partners while maintaining professionalism and empathy
• Proficiency in Microsoft Word, Excel, and Outlook

Physical Requirements & Working Conditions

• Ability to sit for extended periods of time while conducting phone-based or computer-based work
• Ability to stand, walk, bend, and reach occasionally throughout the workday
• Frequent use of hands for typing, writing, and handling documents
• Ability to lift, carry, push, or pull up to 30 pounds as needed
• Ability to travel within the region for outreach, appointments, and trainings
• Ability to communicate effectively in person and over the phone
• Ability to view computer screens for extended periods of time
• Comfortable working in both office and community-based environments with moderate noise levels

Leadership & Management

• Reports to: SHIINE Manager
• Direct reports: None.

Accommodation

Active Generations is committed to providing equal employment opportunities and complying with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation during the application or employment process should contact Human Resources.