[Hiring] Medical Virtual Assistant @WRS Health

Role Description

The Virtual Assistant Representative is responsible for providing remote administrative and front-desk support to medical practices. This role serves as a key point of contact for patients and healthcare providers by managing calls, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and supporting day-to-day practice operations.

Key Responsibilities

• Manage inbound and outbound patient calls in a professional and courteous manner.
• Schedule, confirm, reschedule, and cancel patient appointments as needed.
• Verify patient insurance eligibility, benefits, and coverage details.
• Process and follow up on prior authorization requests with insurance carriers.
• Enter and maintain accurate patient information within the Electronic Medical Records (EMR) system.
• Assist with patient collections, including discussing balances and processing payments when applicable.
• Respond to patient inquiries and provide timely support regarding appointments, billing, and general practice information.
• Maintain confidentiality and comply with HIPAA and other healthcare privacy regulations.
• Document patient interactions and update records accurately and promptly.
• Coordinate with healthcare providers and practice staff to ensure seamless patient care and workflow.
• Meet productivity, quality, and customer service standards established by the company and client practices.
• Perform administrative and other clerical tasks as instructed by Supervisor to support daily practice operations.

Qualifications

• Associate's or bachelor's degree in any related field.
• Previous experience in a healthcare, medical office, customer service, call center, or virtual assistant role preferred.
• Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage.
• Knowledge of medical terminology, insurance verification, and prior authorization processes is preferred.
• Strong verbal and written English and Spanish communication skills.
• Excellent customer service and patient interaction skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and web-based applications.
• Ability to work independently in a remote environment while maintaining productivity and accountability.
• Reliable high-speed internet connection and a professional home office setup.

Location

Remote

Hours

Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)

Disclaimer

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations of the department.