[Hiring] Medical Support Associate @Careers at Eucalyptus

Role Description

The Medical Support Associate for Spain is part of the core care model. You'll be the bridge between our prescribers and patients, handling clinical queries, side effect triage, and treatment check-ins through digital channels in Spanish and English. It's a remote contractor role, 3-4 hours a day across 7 days.

Qualifications

• Registered Nurse (enfermera/o), Pharmacist (farmaceutico/a), or Doctor (medico/a)
• A few years of clinical experience - you need solid triage and clinical judgment
• Fluent Spanish and professional English, you'll use both every day
• Comfortable working remotely without much hand-holding
• Interest in telehealth and digital patient care

Requirements

• Triage and respond to patient questions, side effect concerns, and complaints through email, SMS, and chat (mostly written, some phone) in Spanish and English
• Give sound clinical advice that keeps patients safe and on track with their treatment
• Run scheduled treatment reviews
• Write and maintain patient education materials in Spanish
• Work with the broader clinical team to flag issues, improve protocols, and handle escalations
• Cover a rotating 7-day window (3-4 hours/day including weekends)

Benefits

• Flexible hours that fit around other commitments
• A real chance to grow with the Spain clinic as it scales, with a path to FTE