[Hiring] Medical Support Assistant @Ansible Government Solutions

Role Description

Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) to support the Cheyenne VA Medical Center located at 2360 E Pershing Blvd, Cheyenne, WY 82001. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 8:00 AM to 4:30 PM. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

• Schedule appointments in accordance with VA scheduling and consult management directives.
• Coordinate and authorize Veteran care with community providers when services are unavailable or delayed within the VA.
• Process community care consults using HealthShare Referral Manager (HSRM), PPMS, and related VA systems.
• Perform appointment scheduling, tracking, and pre/post appointment outreach.
• Screen and answer incoming phone calls in a courteous and timely manner.
• Respond to patient and provider inquiries regarding services.
• Validate and update patient demographic and insurance information.
• Process and integrate medical records into CPRS and VistA systems.
• Communicate with VA providers regarding Community Care procedures and requirements.
• Monitor scheduling reports, recalls, consults, and access metrics.
• Document and maintain accurate patient records and correspondence.
• Use Microsoft Office applications including Outlook, Teams, Excel, and Word daily.
• Provide exceptional customer service to Veterans, families, providers, and VA staff.
• Follow VA privacy, HIPAA, security, and scheduling requirements.
• Complete an average minimum of 20 cases per day (or as otherwise assigned).
• Perform other duties as assigned.

Qualifications

• Citizen of the United States of America.
• High school diploma or GED.
• Must live within 50 miles of the facility.
• Minimum 6 months of customer service experience.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
• No health restrictions affecting job performance.
• Basic medical terminology.
• No sponsorship available.

Requirements

• All candidates must be able to:
• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

Company Description