[Hiring] Medical Receptionist & Clinical Administrative Coordinator @GoLean Health

Role Description

We are seeking an experienced and highly organized Medical Receptionist & Clinical Administrative Coordinator to support a growing U.S.-based gastroenterology practice operating across two physical clinic locations. This position combines:

• Patient scheduling
• Front-desk operations
• Prescription coordination
• Medication prior authorizations
• Clinical administrative support

The primary focus will be managing patient communications, coordinating appointments, processing prescription requests, obtaining medication authorizations, and scheduling laboratory and radiology services. The selected candidate will work closely with Physicians, Nurse Practitioners, and onsite clinic staff to ensure efficient patient care coordination and timely completion of administrative tasks.

The ideal candidate has experience supporting a U.S. medical practice, is comfortable handling patient-facing responsibilities, and has hands-on experience using eClinicalWorks (eCW).

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Requirements

• eClinicalWorks (eCW): Patient scheduling, electronic medical records, prescriptions, and clinical documentation.
• Zoiper5: Inbound and outbound patient calls.
• TriFetch: AI-assisted clinical workflow support.
• Clinic Communication Platforms: Email, text messaging, and patient communication tools.
• Secure Workspace Tools: VPN, security applications, and approved productivity software.

Benefits

• Full-Time, 40 hours per week
• Fully Remote work arrangement
• Hourly Rate: $5–6 per hour
• Regular Schedule: Saturday to Wednesday
• Shift: 12:00 PM to 8:00 PM Central Time
• Schedule Flexibility: Occasional Thursday or Friday availability may be required depending on patient volume and operational needs. Any required schedule changes will be communicated at least one week in advance.

What We're Looking For

We are looking for a dependable, detail-oriented medical professional who can confidently manage patient scheduling while supporting essential clinical administrative workflows. The successful candidate should be comfortable balancing:

• Front-desk responsibilities
• Prescription coordination
• Medication prior authorizations
• Laboratory and radiology scheduling

Ensuring that patient requests are handled accurately, efficiently, and professionally. Prior experience supporting a gastroenterology practice or coordinating specialty-care procedures is an advantage.