[Hiring] Medical Scribes Team Lead @ISTA Personnel Solutions

Role Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Daily Operations
  • Plan daily workflow and assignments.
  • Monitor productivity and 40-chart target.
  • Manage coverage, pending tasks, and workload.
• Quality Management
  • Audit scribe documentation for accuracy and completeness.
  • Track quality trends and provide weekly reports.
• Coaching & Development
  • Conduct coaching and performance reviews.
  • Create improvement plans and apply feedback.
• Reporting
  • Prepare weekly production and issue reports.
  • Provide leadership updates.
• Training & Support
  • Train and onboard new scribes.
  • Provide ongoing support, feedback, and escalation.
• Scribing
  • Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats.
  • Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon.
  • Collaborate with team members and other departments to improve overall customer experience.

Qualifications

• Must be a graduate of any medical course.
• With at least 6 months Team Lead / Supervisory / SME experience.
• Must have 2 years of Medical Scribes / Transcriptionist Experience.
• With experience in ECW.
• Averaging 50-60 WPM.
• Excellent verbal and written English skills.
• Amenable working night shift.

Benefits

• Competitive salary and benefits.
• Health Insurance with free dependents.
• 10%-night differential.
• Attendance Bonus.
• Paid time off.
• Convertible to cash leave credits.
• Performance Appraisal.
• Work-life balance.
• A focus on growing your career path with us.
• We encourage you to follow your passions and learn new skills.

Company Description

• Strong culture and values-driven leadership.
• We create opportunities for you to learn and grow at any stage of your career.
• Continuous learning and innovation.
• We foster an all-inclusive environment where everyone thrives.