[Hiring] Medical Records and Customer Support Specialist @Healthmark Group

Role Description

We are expanding rapidly and have created unique roles that need qualified candidates. Entry-level job duties include, but are not limited to:

• Processing medical record requests
• High volume and fast-paced environment
• Reports directly to the Processing Manager
• Assist as needed in overflow processing due to high volume issues and/or coverage issues
• Abide by HIPAA guidelines while ensuring the confidentiality of PHI
• Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
• Provide feedback regarding request volume and perceived issues
• Monitors incoming requests received through various means
• General office duties
• Answering patient questions and requests via phone

Qualifications

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Requirements

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs.

Benefits

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day
• $1000 bonus to be paid out at 180 days