[Hiring] Medical Practice Specialist @University of New Mexico

Role Description

The Department of Ophthalmology and Visual Sciences within the University of New Mexico School of Medicine is seeking a dynamic and detail-oriented Medical Practice Specialist (MPS) to support the department’s continued clinical, financial, and operational growth. This position will provide dedicated operational expertise to strengthen clinical workflows, optimize Modernizing Medicine (ModMed), improve revenue integrity, enhance physician productivity reporting, and support documentation and compliance across the department.

The MPS will serve as a strategic operational partner to departmental leadership, faculty, clinical staff, UNMMG, University Hospital, and other key stakeholders. The role will help ensure that clinical workflows, documentation, charge capture, coding, and downstream billing processes are aligned and consistently executed.

Key Responsibilities

• ModMed Optimization & Workflow Standardization: Develop, implement, and continuously improve specialty-specific ModMed workflows, templates, visit types, attestations, and processes to support efficient clinical operations, accurate documentation, and appropriate charge capture.
• Revenue Cycle & Revenue Integrity: Monitor and improve charge capture, denials, write-offs, non-billable encounters, documentation-related revenue loss, and other revenue cycle opportunities in collaboration with UNMMG and University Hospital.
• Physician Productivity & Data Integrity: Develop, validate, and distribute recurring and ad hoc productivity reports; reconcile wRVU and encounter discrepancies; and establish reliable prospective processes to improve the accuracy and credibility of physician productivity data.
• Documentation & Compliance: Support standardized documentation, teaching physician attestations, coding practices, and clinical workflows to improve compliance, reimbursement, and reporting accuracy.
• Provider & Staff Education: Provide ongoing education and training to faculty, residents, technicians, scribes, schedulers, and clinical support staff regarding ModMed workflows, documentation requirements, charge capture, and processes that directly impact billing, productivity, and compliance.
• Cross-System Coordination: Coordinate workflows and reconciliation efforts across ModMed, UNMH, UNMMG, and other clinical systems and serve as a liaison between departmental leadership, clinical teams, coding, billing, and revenue cycle partners.
• Operational Process Development: Create and standardize operating procedures and workflows, identify process gaps, implement sustainable solutions, and monitor outcomes to support continuous operational improvement.
• Clinical Practice Operations: Identify opportunities to improve clinical efficiency, patient workflows, premium service processes, ancillary revenue capture, and coordination with external clinical partners.
• Data Analysis & Strategic Support: Collect, analyze, interpret, and present operational, financial, productivity, and revenue cycle data to support departmental decision-making and strategic planning.
• Continuous Improvement: Proactively identify opportunities to reduce preventable denials, write-offs, non-billable activity, documentation deficiencies, and administrative burden while improving revenue capture and operational performance.

Qualifications

• High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Requirements

• Demonstrated success improving revenue cycle, revenue integrity, productivity, or clinical practice operations within an outpatient medical practice; experience in Ophthalmology is strongly preferred.
• Demonstrated ability to analyze and synthesize complex operational, financial, productivity, or revenue cycle data and develop data-driven recommendations that resulted in measurable improvements in efficiency, productivity, revenue, or practice performance.
• Demonstrated success developing, standardizing, or optimizing a clinical or revenue cycle workflow, with measurable improvement in efficiency, accuracy, patient access, revenue capture, compliance, or provider/staff adoption.
• Demonstrated success leading or coordinating a multidisciplinary operational improvement initiative involving physicians, clinical staff, administrative staff, coding, billing, and/or revenue cycle stakeholders within an academic medical or similarly complex healthcare environment.
• Demonstrated experience using an electronic medical record and practice management system to identify and resolve operational, documentation, charge capture, scheduling, or revenue cycle opportunities and implement sustainable improvements; experience with Modernizing Medicine (ModMed) is strongly preferred.

Benefits

• This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
• UNM offers educational benefits through the tuition remission and dependent education programs.