[Hiring] Medical Patient Care Virtual Assistant @D2B

Role Description

The company is seeking a detail-oriented, empathetic, and highly organized Medical Patient Care Virtual Assistant to support their Australian healthcare practice. This isn't just a data entry role; you will be the bridge between the clinical team and their patients. You must have a deep understanding of the Australian healthcare landscape, including Medicare billing and private health funds.

• Manage the clinic calendar, book appointments, and handle patient inquiries via phone and email with a warm, professional manner.
• Process Medicare, DVA, and private health insurance claims using Pracsoft. Perform daily reconciliations and manage overdue accounts.
• Utilize Medical Objects to receive, track, and organize specialist letters and pathology/imaging results.
• Proactively contact patients to schedule follow-up appointments for test results or recurring treatments as directed by the doctor.
• Maintain accurate digital patient files, ensuring all data is handled according to Australian Privacy Principles (APP).

Qualifications

• Minimum of 2 years of direct experience working with an Australian GP or Specialist clinic.
• Proficiency in Pracsoft (billing, scheduling, and patient records) and Medical Objects (secure messaging and results triaging).
• Solid understanding of Medicare Item Numbers, Bulk Billing vs. Private Billing workflows, and DVA/Private Health Fund claiming.
• Demonstrated understanding of the Australian Privacy Principles (APPs) and the Privacy Act 1988 regarding the handling of sensitive health information.
• Ability to accurately manage pathology and imaging results, ensuring urgent notifications are flagged for the practitioner immediately.
• Exceptional English proficiency (written and verbal) with the ability to handle patient inquiries with empathy and professional boundaries.
• Ability to work independently with minimal supervision while maintaining high output and accuracy.
• Takes ownership of the "Results Inbox" and billing errors, ensuring no patient task falls through the cracks.
• We are seeking a dedicated professional who prides themselves on being a dependable pillar of the clinic.

Requirements

• Consistent daily availability to ensure seamless support for our practitioners and patients during standard Australian business hours.

Benefits

• Salary: PHP 102,000/month
• Working Hours: Mondays to Fridays; 7:00AM to 4:00PM Philippine Time
• Holidays: TBD