[Hiring] Manager-Clinical Informatics @CVS Health

Role Description

We believe success requires flexibility, a positive outlook, sound judgment, and the ability to inspire change within a fast-growing environment. This team directly impacts patients by supporting systems and processes that enable efficient, high-quality, and safe healthcare delivery. The Manager position leads and executes projects and initiatives within an information technology environment, coordinating CVS Health and vendor resources as needed. This role serves as a bridge among clinical operations, Quality & Safety, internal audit partners, Epic teams, and enterprise EHR leadership, with a strong focus on policy clarity, workflow standardization, end-to-end audit support, and enterprise assessment of AI-enabled Epic tools and related technologies.

Key Responsibilities

• Enterprise Clinical EHR Policy Development & Maintenance
  • Own the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards.
  • Translate clinical, operational, and regulatory requirements into clear, actionable EHR-enabled policies.
  • Collaborate with stakeholders across care settings during policy development and maintenance.
• Enterprise Workflow Standardization & Alignment
  • Partner with clinical, operational, informatics, and Epic stakeholders to support workflow standardization initiatives.
  • Assess the impact of proposed workflow changes on enterprise policies and standards.
  • Facilitate stakeholder alignment to ensure enterprise policies accurately reflect approved workflows.
  • Provide policy expertise during workflow redesign, implementation, and adoption activities.
  • Monitor and evaluate implemented workflow changes for adherence to enterprise policy requirements.
• Enterprise AI & Epic Technology Assessment
  • Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and related technology platforms.
  • Define and apply a consistent evaluation framework addressing various aspects including patient impact and safety.
  • Evaluate business value, including return on investment and measurable clinical and operational outcomes.
  • Establish ongoing monitoring, feedback loops, and continuous process improvement.
• Cross-Functional Collaboration
  • Collaborate closely with clinical leaders, Quality & Safety, and operational stakeholders.
  • Partner with EHR governance, Privacy, Compliance, Legal, Information Security, and business leaders.
  • Facilitate cross-functional decisions and stakeholder alignment when necessary.
• Communication, Relationship Development & Reporting
  • Deliver concise updates to leadership on status, risks, and decisions needed.
  • Drive clarity and accountability in stakeholder engagement.
  • Develop and maintain relationships with key stakeholders across the Enterprise.
• Change Management & Adoption
  • Support enterprise change initiatives by ensuring policies are clearly understood.
  • Implement mechanisms to gather and act on stakeholder feedback.

Qualifications

• Minimum of five years of related clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment experience is required.
• Clinician is preferred, but not required.
• Bachelor's degree is required or equivalent experience; Master’s degree preferred.

Requirements

• Experience in clinical informatics or healthcare technology assessment.
• Strong understanding of policy development and workflow standardization.
• Ability to collaborate with cross-functional teams.

Benefits

• Comprehensive benefits package designed to support physical, emotional, and financial well-being.
• Medical, dental, and vision coverage.
• Paid time off and retirement savings options.
• Wellness programs and other resources based on eligibility.