[Hiring] Lead Pharmacy Technician @Cardinal Health

Role Description

The Lead Pharmacy Technician serves as a frontline leader within the pharmacy operations team, providing day-to-day guidance, support, and oversight to pharmacy technicians while maintaining responsibility for key technician functions. This role helps ensure operational excellence through:

• Productivity monitoring
• Quality assurance activities
• Workflow management
• Staff training
• Scheduling support
• Performance coaching

The Lead Pharmacy Technician acts as a subject matter resource for the team, promotes adherence to pharmacy processes and regulatory requirements, and helps drive timely, accurate prescription processing to support exceptional patient care.

Responsibilities

• Serve as the primary point of contact for pharmacy technicians by answering questions, providing guidance, and supporting daily operations.
• Assist with onboarding, training, and ongoing development of pharmacy team members.
• Monitor employee productivity, workflow performance, and quality metrics to ensure operational goals are achieved.
• Provide coaching and performance feedback while escalating significant performance concerns to pharmacy leadership.
• Support staffing and scheduling activities, including PTO management and coverage planning.
• Complete operational audits, maintain documentation, and prepare reports related to team and workflow performance.
• Manage and respond to secure emails, phone inquiries, and operational communications.
• Monitor prescription processing queues and ensure timely completion of new orders and refill requests.
• Perform pharmacy technician duties including prescription processing, billing support, order entry, and medication-related workflow activities.
• Coordinate with internal teams to support continuity of care and resolve operational issues.
• Identify and appropriately escalate clinical questions, prescription clarifications, and pharmacist-related matters.
• Monitor prescription turnaround times and assist the team in meeting daily production and service-level goals.
• Promote compliance with pharmacy procedures, quality standards, and regulatory requirements.
• Serve as a subject matter expert and resource for pharmacy operations, systems, and workflow processes.

Qualifications

• 4+ years of related experience, preferred
• High School diploma, GED or equivalent, or equivalent work experience, preferred
• Active Florida Pharmacy Technician License
• Experience working as a pharmacy technician in a retail, specialty, mail-order, long-term care, or similar pharmacy environment
• Demonstrated experience leading, mentoring, training, or guiding team members
• Strong verbal and written communication skills
• Ability to prioritize tasks, manage competing deadlines, and work effectively in a fast-paced environment
• Proven ability to collaborate across teams and build positive working relationships
• Strong organizational skills with attention to detail and accuracy
• Experience training and developing pharmacy staff, preferred
• Experience serving as a subject matter expert (SME) for pharmacy workflows or systems, preferred
• Experience with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript, preferred
• Experience supporting productivity monitoring, quality assurance programs, scheduling, and performance coaching, preferred

Requirements

• Applies extensive knowledge and company policies to complete a wide range of assignments
• Demonstrates expert understanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility
• Takes the lead in effectively applying new processes and skills in accomplishing assignments
• May provide technical guidance and training to others
• Maintains appropriate licenses, training and certifications
• Works on complex problems that require independent action and a high degree of initiative to resolve issues
• Makes recommendations for new or revised processes and has a role in the implementation
• Adheres to all quality guidelines
• Works with minimal degree of supervision
• Has latitude to make decisions in exceptional circumstances within established guidelines
• Provides guidance to less experienced team members
• May have team leader responsibilities but does not formally supervise

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs