[Hiring] Pharmacy Technician Supervisor @Cardinal Health

Role Description

Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy DME mail order operations that service retail customers. Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.

• Supervise a team of up to 15–20 pharmacy technicians focused on prescription data entry, order management, and patient outreach.
• Provide day-to-day oversight of technician workflows, ensuring accuracy, compliance, and timely processing of inbound/outbound communications.
• Conduct regular 1:1s with direct reports and lead techs to set expectations, provide feedback, and support professional development.
• Deliver second-tier coaching and performance management, including corrective actions and escalation of ongoing issues.
• Collaborate with fellow supervisors to align team goals, share best practices, and ensure consistent execution across business units.
• Support project work by contributing to goal-setting, tracking progress, and presenting updates to the team and leadership.
• Partner cross-functionally with IT, operations, and other departments to implement system enhancements and process improvements.
• Facilitate onboarding and training for new technicians, ensuring readiness for production and adherence to SOPs.
• Monitor team metrics and performance indicators, using data to identify trends and drive continuous improvement.

Qualifications

• 3-5 years of experience as a Lead Pharmacy Technician or in a Pharmacy Supervisor or similar people leader role, preferred.
• Bachelor’s degree in related field, or equivalent work experience, preferred.
• Certified Pharmacy Technician with Active/Clear registration with the OH Board of Pharmacy and in home state (if located outside of OH).
• Knowledge of Brightree, PioneerRx, and/or GuardianRx pharmacy management system preferred but not required.
• Previous experience training/coaching team members in various areas of pharmacy operations preferred.

Requirements

• Coordinates and supervises the daily activities of operations or business staff.
• Administers and exercises policies and procedures.
• Ensures employees operate within guidelines.
• Decisions have a direct impact to work unit operations and customers.
• Frequently interacts with subordinates, customers, and peer groups at various management levels.
• Interactions normally involve information exchange and basic problem resolution.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.