[Hiring] Pharmacy Technician Outreach Calls @Shields Health Solutions

Role Description

Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.

• Educate patients on the services offered by the Shields Specialty Pharmacy Program.
• Protect Shields values by keeping information confidential.
• Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids.
• Perform other duties as assigned.

Qualifications

• State-registered (Louisiana) Pharmacy Technician; CPhT preferred.
• 2+ years of experience as a pharmacy technician; High School Diploma or GED.
• Strong communication, organization, and tech skills.
• Empathy, integrity, and a team-first mindset.

Requirements

• Active Louisiana Pharmacy Technician License Required.
• Ability to verbally communicate a compelling reason why patients should use Shields Pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational, and prioritization skills.
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

Benefits

• Medical, dental, and vision insurance starting day one.
• 401(k) with match.
• 4 weeks PTO.
• 10 paid holidays.
• Paid parental leave.
• Short-term disability.
• Professional development.
• Access to employee resource groups and wellness programs.