[Hiring] Japanese speaking Interpreter @Expansion International

Role Description

Expansion International is partnering with our client, a healthcare interpreting and language services provider, to build out a team of Medical Video Remote Interpreters across multiple languages, including Japanese. This is a newly scaling programme, so we are recruiting a number of interpreters as our client grows its remote interpreting capacity across the US healthcare system.

The role sits fully remote and connects healthcare professionals with patients who are more comfortable communicating in a language other than English, primarily through video, with occasional over-the-phone sessions.

This is a genuine route into a career in medical interpreting. Full training is provided, and previous professional interpreting experience is a bonus rather than a requirement, provided you can demonstrate strong bilingual fluency and a real understanding of what interpreting involves.

As a Medical Video Remote Interpreter, you will facilitate clear, accurate communication between English speaking healthcare providers and Japanese speaking patients, without adding, omitting, or changing the meaning of what is said. Sessions take place on camera, so a professional presence and a dedicated, quiet workspace are essential.

This is a client facing role. You will interact directly with patients and healthcare professionals in sensitive, and sometimes high pressure, medical situations, so composure, confidentiality, and cultural sensitivity matter as much as language skill.

Candidates go through a structured evaluation process (resume review, phone interview, recorded prescreen, a medical interpreting proficiency assessment, and a final interview), and successful candidates complete a foundations training programme before starting live sessions.

Qualifications

• Fluent, professional level verbal communication in both English and Japanese.
• A genuine understanding of what medical interpreting involves.
• Ability to interpret medical information accurately and completely in both languages.
• Willingness to complete a medical interpreting proficiency assessment as part of the selection process.
• Cultural responsiveness and comfort working within the US healthcare context.
• Strong professional reliability and sound judgement, with a customer service mindset.
• Comfort working with video conferencing platforms and adapting to new remote technology.
• A dedicated home workspace reserved for this role.
• Comfortable being on camera for the majority of each shift.
• Based in Vietnam, available to work remotely.
• Available to work night shift hours, aligned with US Eastern Time (ET).

Requirements

• Maintain confidentiality and comply with applicable healthcare privacy requirements.
• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and patient preferences.
• Maintain professional conduct before, during, and after each session.
• Adapt to evolving technology, workflows, and service requirements.
• Take part in required training, coaching, and quality related activities.

Benefits

• Full-time, permanent, fully remote role with meaningful, patient-facing work in healthcare.
• Structured training programme before you start live sessions.
• A clear route into a specialist, in-demand profession.
• Supportive onboarding, with equipment provided once workspace requirements are met.
• Paid Time Off.
• Work From Home.
• Training & Development.
• Equipment provided.