[Hiring] Insurance Verification Coordinator @LifeStance Health

Role Description

The Insurance Verification Coordinator is charged with the verification and pre-authorization activities related to services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with patients and office team members to ensure that all charges and benefits are appropriate for necessary treatment. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.

Responsibilities

• Verify patient medical insurance benefits through phone and online access of private insurance companies, Medicare, and Medicaid to obtain benefit information.
• Determine insurance benefit compatibility with LifeStance procedures/visits including, but not limited to therapy, medication services, telehealth, etc.
• Re-verify existing patient insurance coverage and determine if an insurance benefit plan considers selected products appropriate based on patient need.
• Obtain pre-certification or authorization for procedures and enter into billing system software.
• Complete data entry and/or appropriate forms to document patient's benefits coverage.
• Alert the Office staff about uninsured or underinsured patients.
• Provide accurate, detailed insurance benefits to the requester and detail in the billing system.
• Work escalated accounts to facilitate a smooth billing process.
• Keep accurate documentation of the verification process in the patient electronic chart.
• Resource to other teams regarding the patient benefits.
• Support leadership with daily, weekly, monthly reporting needs as required.

Qualifications

• High school diploma or GED equivalent required.
• 1+ year of medical facility or medical office billing experience.
• Professional experience and understanding of insurance products and coverage types.
• Experience with automated billing systems preferred.
• Experience with training in business office activities is preferred.
• Ability to work both in a team environment and independently.
• Qualified candidates must be legally authorized to be employed in the United States.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Employee Assistance Program.

Compensation

$19.40 - 21.00/hour