[Hiring] Insurance Verification & Authorization Specialist @Rockstar

Role Description

This is a remote position. Rockstar is seeking a detail-oriented and experienced Insurance Verification & Authorization Specialist to support U.S.-based healthcare practices on a full-time remote basis. This is a specialized back-office role built for professionals who thrive on accuracy, process, and follow-through, and who understand that getting insurance right the first time directly protects patients and practices alike.

In this role, you will be the primary owner of insurance verification and prior authorization workflows, working closely with front office schedulers, billing teams, and clinical staff to ensure every patient is properly verified and authorized before their appointment. You will communicate regularly with insurance payers, maintain accurate records in the client's EMR system, and help prevent billing delays, denials, and revenue loss.

Qualifications

• 2+ years of experience in medical insurance verification, prior authorization, or a related healthcare administrative role
• Strong working knowledge of insurance terminology, benefit structures, eligibility processes, and payer requirements
• Proven ability to interpret and communicate benefit details accurately to both clinical staff and patients
• Experience working directly with insurance companies via phone and online payer portals
• High attention to detail and a track record of accuracy in data entry and documentation
• Excellent written and verbal English communication skills, clear phone communication is essential
• Strong organizational skills with the ability to manage high volumes of verifications and authorizations simultaneously
• Ability to work independently, meet daily targets, and maintain consistent communication with client teams
• Reliable home office setup with a stable internet connection suitable for HIPAA-compliant remote work

Requirements

• Experience supporting U.S.-based outpatient healthcare clinics: physical therapy, occupational therapy, speech therapy, or similar specialties
• Familiarity with common healthcare EMR platforms (e.g., Prompt, WebPT, Raintree, or similar)
• Experience handling Medicare, workers' compensation, and auto insurance claims
• Background in multi-location or high-volume clinic environments
• Comfort with Google Workspace, Slack, or other cloud-based communication and productivity tools

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and long-term career growth
• Work within a dynamic, collaborative, and supportive team environment
• Stable, full-time remote employment with U.S.-based healthcare clients
• Make a meaningful impact by ensuring patients receive the care they need without insurance barriers