[Hiring] HIM Data Integrity Technical Specialist I - Identity Management @Advocate Health

Role Description

Monitors various assigned identity and data integrity work queues and utilizes multiple software applications to investigate errors or corrections needed to ensure complete medical record integrity following appropriate guidelines and policy and procedures.

• Evaluate and maintain the integrity of the electronic medical record.
• Utilize multiple software applications including Epic, third-party verification systems and tools, and legacy systems to investigate and resolve complex data issues including:
  • Patient merges
  • Patient data loads
  • Service Now tickets
  • Emails
• Ability to prioritize requests in appropriate order of importance or need.
• Supports patient safety and clinical staff by performing in-house merging of duplicate medical records as requested per policy and procedure.
• Supports patient creation and updating demographic information for existing patients within the Epic system by reviewing patient-matching criteria from the source system to validate information filing is accurate and complete.
• Communicates professionally and effectively with internal requestors in a prompt and courteous manner.
• Collaborates with HIT, Clinical Informatics, Revenue Cycle Trainers, Patient Care, and various department leadership across the organization to identify issues and provide educational opportunities to clinicians, providers, and teammates as needed.
• Completes priority projects to ensure Epic remains in sync with downstream systems.
• Provides expertise on patient loads and duplicate clean up to ensure the MRNs are safely integrated in the MPI using extensive knowledge of the duplicate reconciliation process.
• Suggests enhancements and contributes to workflow updates to achieve maximum efficiencies and effectiveness.
• Collaborates and knowledge-shares in a team environment, assists in system-wide initiatives and projects, and participates in team huddles and discussions, promoting an inclusive environment and fostering engagement from all teammates.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct.
• Ensures compliance with all applicable regulations, policies, procedures, and key performance indicators to perform workflow duties to support patient care, care management initiatives, interoperability, revenue cycle, and regulatory requirements.
• Resolves data integrity incidents, concerns, or questions related to identity management including but not limited to:
  • Deceased patient status
  • Demographic updates
  • Identity theft and fraud
• Involves appropriate key stakeholders as necessary such as compliance, privacy, risk management, or billing operations.
• Serves as subject matter expert for identity-related concerns and participates in projects, upgrade testing, and performs other duties as assigned.

Qualifications

• Associate’s degree or equivalent experience in a related healthcare field.

Requirements

• Requires less than 2 years of experience in healthcare.
• Experience is typically gained within Revenue Cycle (HIM, coding, registration, billing, etc.) or Healthcare IT.
• Proficient computer and technology abilities including the use of:
  • An electronic health record and legacy archive systems such as Epic, Cerner, Harmony
  • Document management systems such as OnBase
  • IT reporting systems such as ServiceNow
  • Data capture technology
  • Microsoft Office products such as Word, Excel, PowerPoint, and Access
• Works collaboratively in a diverse team environment with openness and respect to learn, create, and problem solve.
• Ability to give and receive feedback and take personal ownership for success.
• High attention to detail and accuracy with frequent interruptions.
• Ability to read and follow instructions.
• Ability to work independently in a virtual environment, think critically, and problem-solve with minimal supervision while maintaining quality and productivity standards.
• Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.
• Consistently demonstrate excellent customer service, interpersonal, and communication skills.
• Knowledge of Medical Terminology and other health care nomenclature.
• Ability to safeguard protected health information (PHI) and maintain basic knowledge of HIPAA.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program