[Hiring] Data Integration Support Specialist @7e5471ab-f68e-4a39-a7ad-fc7462b0f4d4

Role Description

Keep critical healthcare data moving. Solve complex problems. Make an impact where accuracy and technology come together.

As a Data Integration Support Specialist , you'll play a critical role in ensuring healthcare and benefits administration data moves accurately, securely, and efficiently between VBA, our clients, and their vendors. This is a hands-on technical role where you'll take ownership of investigating, troubleshooting, and resolving data integration issues.

• Identify the root cause of a failed file transfer.
• Ensure automated processes run as expected.
• Contribute to the reliability of our platform and the experience we deliver to our clients.

If you're someone who enjoys digging into technical challenges, solving problems independently, and finding better ways to make processes work, this is an opportunity to make a meaningful impact.

Qualifications

• Hands-on experience with SQL Server Management Studio (SSMS), including writing and executing SQL queries, reviewing data, and troubleshooting issues.
• Working knowledge of SQL Server Integration Services (SSIS), EDI processes, and automated file processing workflows.
• Experience independently investigating and resolving data integration, file processing, or data transfer issues.
• Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions.
• Ability to manage multiple priorities, exercise sound judgment, and follow technical issues through resolution.
• Strong attention to detail and a commitment to data accuracy, quality, and reliability.
• Effective written and verbal communication skills, including the ability to explain technical issues and collaborate with cross-functional teams.
• A proactive, solutions-oriented approach with the ability to work independently and contribute within a collaborative team.
• High school diploma or equivalent.

Requirements

• Experience supporting EDI integrations within healthcare, health insurance, benefits administration, or a related industry.
• Familiarity with HIPAA EDI transaction formats, particularly 834 enrollment and 837 claims files.
• Experience with automation tools such as Automate.
• Experience troubleshooting SFTP connections, scheduled integration jobs, and automated file workflows.
• Experience identifying recurring integration issues and contributing to process improvements or automation enhancements.

What You Will Be Doing

• Independently investigate, diagnose, and resolve data integration issues, including file processing failures, data discrepancies, and transfer errors.
• Monitor and analyze automated integration jobs, proactively identifying issues and taking corrective action to maintain accurate and timely data exchanges.
• Use SQL Server Management Studio (SSMS), SQL queries, scripts, and SQL Server Integration Services (SSIS) to investigate issues, validate data, and support integration processes.
• Troubleshoot inbound and outbound files based on established interface requirements, ensuring data is processed accurately and consistently.
• Maintain SFTP configurations, troubleshoot file transmission issues, and support automated processing workflows.
• Run manual jobs, reprocess files, and manage off-cycle file requests while ensuring accuracy and minimizing disruptions.
• Maintain documentation of integration workflows, file specifications, and schemas while identifying opportunities to reduce recurring issues and improve efficiency.
• Partner with internal teams to communicate findings, resolve more complex issues when additional expertise is needed, and support dependable integration operations.

What Success Looks Like

• Delivering reliable integrations by keeping automated data processes running accurately and consistently.
• Independently identifying root causes, implementing effective solutions, and knowing when collaboration is needed.
• Looking beyond immediate fixes to identify patterns and opportunities for lasting improvements.
• Managing competing priorities, following issues through resolution, and communicating progress to the appropriate stakeholders.
• Contributing ideas and process enhancements that strengthen data accuracy, operational efficiency, and the overall client experience.

Travel Requirements

None

Schedule

This position may require occasional after-hours or weekend support associated with monthly software releases or critical integration needs.

Location

Remote

Benefits

• Remote/Hybrid Schedules (depending on job role)
• 12 Paid Holidays
• Responsible Time Off
• Volunteerism Day
• Paid Parental Leave: 2 Weeks Bonding Leave, 10 Weeks Supplemental Medical Leave (for Birthing Parents Only)
• Life insurance - $500,000 guaranteed issue
• Short- and long-term disability insurance
• Employer match on employee 401(k) contributions
• Broadband Reimbursement up to $120
• Health (2-Medical Plan Options), Dental, and Vision Insurance