[Hiring] Healthcare Virtual Assistant @Wing Assistant

Role Description

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking for a Healthcare Virtual Assistant to start immediately!

• Call patients to relay test results in a timely and professional manner.
• Create and process referrals for specialised healthcare providers.
• Order labs and imaging while coordinating and scheduling appointments for patients.
• Maintain and update electronic medical records (EMR), ensuring accuracy and compliance.
• Ensure adherence to healthcare regulations, including HIPAA compliance and patient confidentiality.
• Use communication tools like Avaya soft phone to interact with patients and healthcare providers.
• Ad hoc tasks as needed to support the healthcare team.

Qualifications

• RN License (USRN any state)
• At least 1-year experience as a Medical Virtual Assistant
• Specialisation or experience in patient care, family medicine, acute care, or clinical settings is preferred
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Salary Package (with HMO)

• Entry Level (1-3 years of experience): Up to PHP 39,500
• Intermediate Level (3-5 years of experience): Up to PHP 48,000
• Expert Level (5+ years of experience): Up to PHP 53,000