[Hiring] Healthcare Quality & Data Coordinator @ISTA Personnel Solutions

Role Description

We are looking for a highly organised and detail-oriented Healthcare Quality & Data Coordinator to support the post-assessment workflow for a U.S.-based healthcare organisation.

• Follow up with local U.S. offices after client assessments to obtain assessment outcomes, next steps, and start-of-care updates.
• Monitor post-assessment cases and follow up on outstanding information to ensure that no lead, case, or next step is missed.
• Update HubSpot and internal CRM systems accurately with assessment outcomes, client decisions, workflow stages, and relevant notes.
• Maintain accurate and up-to-date records across relevant systems.
• Review information for accuracy, completeness, and consistency and identify missing or incorrect information.
• Communicate professionally with U.S. office teams via email, phone, and internal systems.
• Follow up with offices when updates are outstanding and ensure that relevant information is captured correctly.
• Where assigned, contact clients to gather feedback regarding their experience and communicate the information internally.
• Ensure that information received from offices is accurately reflected in the relevant CRM and workflow stages.
• Escalate discrepancies, missing information, or concerns where additional clarification is required.
• Track recurring issues and identify opportunities to improve workflow, data quality, and follow-up processes.
• Maintain a thorough and organised approach when managing multiple cases and follow-ups.
• Work closely with internal teams to ensure information is communicated accurately and workflow requirements are consistently followed.

Qualifications

• Previous experience in Quality Assurance, Quality Control, Healthcare Administration, Operations, Data Management, CRM Administration, Coordination, or a similar role.
• Experience working with CRM systems, databases, or other information-management platforms.
• Strong attention to detail with the ability to identify missing, incorrect, or inconsistent information.
• Excellent organisational and follow-up skills.
• Strong written and verbal English communication skills.
• Professional communication skills, particularly when dealing with U.S. teams or international stakeholders.
• Ability to manage multiple cases, tasks, and follow-ups while maintaining accurate records.
• Strong data-capturing and administrative skills.
• Ability to work systematically and ensure that outstanding items are followed through to completion.
• Comfortable working with repetitive processes while maintaining accuracy and consistency.
• Strong problem-solving skills and the ability to identify when information requires clarification or escalation.
• Ability to work independently and take ownership of assigned tasks.
• Previous exposure to U.S. healthcare, home care, medical administration, or a U.S.-based BPO environment would be advantageous.
• Comfortable working in a role that is primarily admin-facing rather than directly client-facing.

Requirements

• Working Hours: Monday – Friday, 3:00 PM – 00:00 AM SAST (subject to daylight saving time).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Company Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specialising in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.