[Hiring] Healthcare Outbound Calling Virtual Assistant @WOW Remote Teams

Role Description

This is a remote position. Our client is looking for a Healthcare Outbound Calling Virtual Assistant to support member outreach and administrative follow-up activities within a healthcare environment. This is a highly communication-focused position requiring excellent spoken English, patience, organization, and strong documentation skills.

• Conduct outbound calls to former members to coordinate the return of medical devices and equipment.
• Clearly explain equipment return procedures and required next steps.
• Follow up consistently with members when equipment has not yet been returned.
• Contact payer and insurance hotlines regarding members identified as ineligible and gather the necessary information to clarify their status.
• Communicate frequently with elderly individuals using a patient, respectful, and easy-to-understand approach.
• Professionally manage conversations with upset, confused, or frustrated patients.
• Take detailed and accurate notes during and immediately after calls.
• Document call outcomes, relevant information, and required follow-up actions in HubSpot.
• Maintain organized records so other team members can easily understand the status and history of each case.
• Complete assigned outreach and follow-up tasks efficiently while maintaining high standards for accuracy.
• Escalate situations appropriately when additional assistance or clarification is required.
• Protect confidential and sensitive information while following established healthcare-related procedures.

Qualifications

• Previous experience in healthcare customer service, patient support, member services, medical administration, call centers, or outbound calling is strongly preferred.
• Experience communicating with elderly patients or members is highly desirable.
• Familiarity with healthcare terminology, insurance eligibility, payer communications, or medical equipment is an advantage.
• Previous HubSpot experience is preferred.
• Demonstrated ability to maintain accurate CRM records and detailed call notes.
• Strong problem-solving and follow-up skills.
• Professional phone presence and ability to build trust quickly during calls.

Requirements

• Excellent spoken English, with clear pronunciation and strong listening comprehension.
• Previous experience making outbound calls in a professional environment.
• Strong customer service and interpersonal communication skills.
• Excellent note-taking and documentation abilities.
• High level of patience and empathy, particularly when interacting with elderly individuals.
• Ability to remain calm and professional when dealing with upset or difficult patients.
• Strong organizational skills and attention to detail.
• Ability to manage repetitive follow-ups without losing accuracy or professionalism.
• Comfortable contacting payer, insurance, or similar service hotlines.
• Ability to learn workflows and follow established procedures independently.
• Comfortable working in HubSpot or a comparable CRM.
• Reliable computer, internet connection, and professional remote workspace suitable for frequent phone calls.

Benefits

• Full-time position
• 100% remote
• Opportunity to work with a U.S.-based healthcare organization.
• Consistent exposure to healthcare operations, patient/member support, and CRM workflows.