[Hiring] Healthcare Call Center Representative @Conduent Commercial Solutions, LLC

Role Description

We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement.

In this position, you will be answering calls regarding healthcare benefits. The calls are related to assisting members with:

• Medicare enrollments
• Billing
• Claims
• Benefits & other services

You must be flexible: the hours of operation are between 7:45am-11:00pm EST MON-SAT & SUN 7:45AM-8:00PM EST.

The Pay Rate is $16.00 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Training: 9:00am – 5:30pm EST - Training is 6 Weeks classroom and 2 weeks Nesting & you cannot miss a day.

Paid time off is accrued after 180 days of employment.

Medical, Dental, and Vision benefits are available on the 1st day of employment.

Successfully learn 15-20 systems and average 30-40 calls per day.

About the Healthcare Call Center Representative:

• Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.
• Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP).
• Actively listen to understand customers’ needs and answer their questions, including callbacks and follow-up calls as needed.
• Strive to answer the un-asked question(s) for a one call resolution.
• Take all necessary action to resolve the members' issues by answering their questions.
• Navigate the Members’ plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.
• Utilize multiple Client systems to provide accurate information.
• Effectively multi-task.
• Demonstrate proficiency in problem-solving skills.
• Politeness and a strong focus on servicing the caller are important requirements.

A few questions you can expect:

• Can you tell me if eyeglasses will be covered under this policy?
• I lost my ID Card; can you help me get another one?

Qualifications

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• Minimum of 6 months customer service experience.
• High school diploma, GED, or college degree.
• Complete a mandatory paid training program with 100% attendance.
• Successful completion of a background check is required.

Requirements

• This role is subject to continued monitoring to ensure a distraction-free workspace and to verify that no unauthorized devices, individuals, or animals are present.
• We provide all the equipment: Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables.
• You must have a home internet connection with 25 Download and 10 Upload Speed.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a quiet, distraction-free workspace.

Benefits

• Paid time off accrued after 180 days of employment.
• Medical, Dental, and Vision benefits available on the 1st day of employment.

Company Description

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through the provided form.