[Hiring] Healthcare Front Desk & Administrative Support @HelpSquad, LLC

Role Description

This is a remote position.

• Hours: 45 hours per week
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM Mountain Time (MT)
• Breaks: Paid 30-minute lunch and two paid 15-minute breaks; must be flexible to briefly return during a break to answer a call, then resume the break
• Target start: August 10, 2026

This VA augments the front desk and administrative operations of a busy physical, occupational, and speech therapy clinic serving both adult and pediatric patients across a large rural catchment area. The clinic already has a strong on-site front desk person; this role exists to take the synchronous, time sensitive work off her plate so she can focus on in-person patient check-ins and higher-value administrative work. The clinic is mission-driven and treats every team member, regardless of location, as a long-term, first-class part of the team. We expect lighter utilization in the first few weeks as trust and processes are built, ramping to full workload. We want a self-managing adult who is judged on results, not seat-time.

Qualifications

• Customer / phone communication: HIGH — non-negotiable
• Written communication: HIGH — professional email and SMS to patients and prospects
• Attention to detail: HIGH — accurate scheduling and patient records in a HIPAA environment
• Reading comprehension: MEDIUM to HIGH — follows detailed SOPs; the clinic documents everything
• Technical / systems aptitude: MEDIUM — comfortable learning EMR, CRM, and phone/SMS tools quickly
• Self-managing and reliable — works independently, judged on results rather than hours logged
• Warm and patient with callers, including anxious patients and parents of pediatric patients
• Discreet and compliance-minded — understands the seriousness of handling protected health information
• Coachable and process-oriented — comfortable following and improving detailed SOPs

Requirements

• Technical Requirements:
• Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred)
• A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup
• Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions
• Backup power source required (UPS or generator) to maintain connectivity during outages
• Quiet, professional workspace suitable for voice work — free from background noise and interruptions
• Noise-canceling headset required
• Reliable computer with sufficient processing power to run software systems and softphone simultaneously
• You must have Windows 11 or the most recent Apple OS / Update

Benefits

• Compensation & Payments:
• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Training & Support:
• Direct client training provided — you are never thrown in blind
• HIPAA certification provided at no cost to you
• Dedicated Account Manager as your point of contact
• Clear escalation paths — you always know who to go to
• Work Environment:
• 100% remote — work from home
• U.S.-based company with structured operations
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts
• Growth & Experience:
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• Strengthen your resume with verified, legitimate U.S. client experience
• Recognition:
• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us