[Hiring] Health System Navigator @Maximus

Role Description

In anticipation of Contract Award, we have possible opportunities to recruit Health Systems Navigator within West Yorkshire, South Yorkshire, Derbyshire and Nottingham areas to start at the beginning of October 2026. You need to be based locally to any of the areas to be considered for the role.

The Health System Navigator is a non-clinical role that helps participants and delivery teams overcome health-system, community, accessibility and environmental barriers that affect participation and progression towards work. The role builds effective relationships with local health services, local authorities, VCSE organisations, social prescribing, disability, skills and community partners; facilitates warm connections; tracks access; and feeds local-system intelligence into continuous improvement. The Navigator does not clinically assess, diagnose, treat, prescribe, provide therapy or hold clinical risk.

• Participant navigation and access support
  • Support participants where progression is affected by system, access, communication, service or environmental barriers.
  • Help participants understand available local options and make informed choices about support routes.
  • Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
  • Track whether contact, attendance and engagement occur and agree alternative routes where needed.
• Local partnership development
  • Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
  • Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
  • Develop warm-referral arrangements and reciprocal communication routes with local partners.
  • Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
• Adviser and coach support
  • Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
  • Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
  • Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
  • Support teams to understand local gaps, pathway changes and community opportunities.
• Long-term condition, disability and accessibility navigation
  • Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
  • Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
  • Support reasonable adjustment conversations and practical access planning without providing clinical advice.
• Safeguarding and escalation support
  • Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
  • Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
  • Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
  • Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
• Continuous improvement and reporting
  • Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
  • Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
  • Feed local intelligence into continuous improvement, partnership development and solution design.
  • Support quality assurance through accurate, timely and auditable records.

Qualifications

• Experience working with adults experiencing complex health, social, disability, confidence or employment barriers.
• Experience navigating health, social care, local authority, VCSE, social prescribing or community support systems.
• Experience building partnerships and developing referral pathways with external agencies.
• Knowledge of long-term conditions, fluctuating conditions, mental wellbeing barriers, neurodiversity, disability and health inequalities.
• Understanding of safeguarding, consent, confidentiality, information sharing and professional boundaries.

Requirements

• Experience as a social prescribing link worker, community connector, health navigator, care coordinator, employment specialist or partnership officer.
• Experience of Restart, IPES, IPS, supported employment or integrated health and employment programmes.
• Health or social care background in a non-clinical navigation capacity.
• Level 2 Diploma in Employability Services Sector or equivalent.
• Partnership, community development, coaching or health and wellbeing qualification.

Benefits

• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.

Travel Requirements

• Business Travel 10,000+ miles per year.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.