[Hiring] Health Concierge Clinician @Medibank Private Limited

Role Description

As a Health Concierge Clinician, you will connect with predefined cohorts of Medibank members, delivering a phone-based support service at key points in their health journey, with a strong focus on:

• Pre-admission preparation
• Post-discharge recovery

You will provide clinical, emotional, and practical advice, and where relevant, educate members about Amplar Health and Medibank programs that align with their needs. You will also play an important role in assisting and empowering members to navigate the health system, offering guidance, linking them to appropriate support services and resources, and providing relevant collateral within the scope of the program.

12 month secondment

Full time and part time hours available at a minimum of 0.6FTE (22.5 hours per week).

Start dates are Monday 27th July and Monday 10th August 2026 - with 10 days of full-time training (Mon- Fri) before moving to your fixed fortnightly roster. Training will be Virtual.

After training you can choose to work from home or in one of our offices or a combination of both. Your working days will be rostered across the hours of 9-6 pm (Melbourne local time) Monday to Friday.

Please note, you will need fast, reliable internet and appropriate workspace to ensure privacy whilst working.

Qualifications

• Minimum 2 years’ post qualification experience in Australia, specifically within a hospital setting.
• Strong computer skills, including experience using multiple systems and the ability to learn new operating systems.
• Degree in health: either a Registered Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Pharmacist or Dietitian with AHPRA or relevant registration.
• Previous customer service or telephone-based experience, using SharePoint and Verint will be advantageous, however not necessary.

Requirements

• Passion for preventative health and customer service with strong interpersonal skills displaying empathy.
• Focused mindset to deliver exceptional service to Medibank members via phone.
• Self-motivated and proactive, comfortable working to KPIs and targets.

Benefits

• Great work life balance - freedom to work from home anywhere in Australia!
• Impressive, 35% subsidised Medibank / ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)
• 25% discount on travel insurance for employees.
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer.
• Feel Good Health Hub – access to a range of clinical health and wellbeing services at your fingertips.
• Great Discounts – access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more.