[Hiring] Health Coach Field Care Coordinator @UnitedHealth Group

Role Description

The Health Coach Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

If you are located in Missouri or within 30 miles of the state border, you will have the flexibility to work remotely* as you take on some tough challenges. Travel required about 25% of the time.

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs.
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines.
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan.
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health.
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission.
• Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team.

Qualifications

• Must meet one of the following:
• 2-year degree or higher with 3+ years of clinical experience.
• LPN with 3+ years of clinical experience.
• 5+ years of relevant experience, including 3+ years of clinical experience.
• 1+ years of experience with MS Office, including Word, Excel, and Outlook.
• Driver’s license, access to reliable transportation and the ability to travel within assigned territory to meet with members and providers.
• Ability to travel about 25% of the time.
• Reside in MO.

Preferred Qualifications

• CCM certification.
• 1+ years of community case management experience coordinating care for individuals with complex needs.
• Experience working in team-based care.
• Background in Managed Care.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment.