[Hiring] Health Care Assistant @Fuze Health

Role Description

Due to our continued success, we are looking for a Healthcare Assistant to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing. This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for results and clinical escalations.

• Providing patients with results on sexually transmitted infections, cancer screening, hormone testing or general health screening via telephone, chat and email.
• Communicating effectively and professionally with all team members.
• Following scripts as outlined by a clinical team lead.
• Identifying and escalating clinical questions to team lead.
• Adhering to all client program requirements and standard operating procedures.
• Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection.
• Providing a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat and email.
• Recording interactions accurately and consistently in patient records.
• Adhering to HIPAA guidelines.

Qualifications

• Skilled at using online tools and technology to deliver care and communicate with patients.
• Minimum 1 year clinical experience working in a medical office, clinical call center, or hospital.
• Telehealth experience is a plus.
• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry is a plus.
• Exceptional organizational and time management skills with sound decision making abilities.

Requirements

• Must be willing to undergo a background check.

Benefits

• Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from.
• 401(k) retirement savings plan.
• Group life insurance, accidental death and dismemberment (AD&D) insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• Commuter benefits.
• Employer-paid short-term (STD) and long-term disability (LTD) insurance.
• Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
• Flexible vacation time and accrued paid sick time.
• 10 paid holidays, (2 floating holidays for full time non-exempt employees).
• Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, and 4 weeks paid caregiver leave.
• A Lifestyle Spending Account allowance each month.