[Hiring] General Manager/Director of Clinical Operations, Psychiatry @Talkiatry

Role Description

We are seeking a General Manager / Director of Clinical Operations, Psychiatry to own and oversee the day-to-day activities for a team of clinicians. This role will have control over the supply and demand sides of our business to find the sweet spot between provider flexibility and operational efficiency. To that end, you will be responsible for:

• Utilization management
• Capacity planning
• Adherence to care protocol
• Billing consistency
• Cost control

In essence, you will be a business owner accountable for revenue growth and cost and quality control. This role is highly cross-functional and collaborative. You will be working with clinicians as your main internal clients but will partner with Product and Tech, Clinical Support, and other centralized operational functions. You will be frequently:

• Strategizing on long-term goals
• Problem-solving day-to-day inefficiencies of our operations
• Interpreting performance and quantitative data
• Running projects to improve our experience and care quality

If you are passionate about running a business and enabling clinicians in serving mental health needs, we encourage you to apply for this exciting opportunity. This role is one of the most integral parts of Talkiatry’s next chapter!

Qualifications

• 5-10 years of experience in operations, driving results across diverse business sectors and/or at high growth healthcare companies
• Bachelor’s degree, preferably Master of Business Administration or Healthcare Management
• Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way
• Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non-clinical
• Willingness to travel occasionally for in-office work, conferences, and regional events
• Passion for mental health care delivery and the desire to use your talents to help the hands that heal, supporting our clinicians professionally in an ever-changing environment

Requirements

• Partner with clinical leaders in a dyad leadership to implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience
• Ensure consistency of service delivery by rolling out new processes and/or enhancing adoption of new technology features
• Sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company
• Use a structured, data-driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc.)
• Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption
• Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations
• Lead by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion

Benefits

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: be part of building something from the ground up at a fast-paced startup
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first