Role Description
As the Field Applications Specialist for Leica Biosystems, you will provide technical and applications expertise to support customer success, instrument utilization, workflow optimization, and commercial growth across the assigned territory. Working closely with Sales, Service, and Customer Support teams, you will help customers maximize the value of Leica Biosystems' automated instrumentation, reagents, and workflow solutions.
You will be part of the Commercial Team and report to the Field Applications Manager. This field-based role supports Core Histology customers throughout the Northeast region by delivering training, workflow consultation, technical expertise, and post-sale applications support.
In this role, you will have the opportunity to:
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Provide technical and applications expertise throughout the customer lifecycle, including instrument evaluations, installations, validations, workflow optimization, and post-sale support for Leica Biosystems Core Histology solutions.
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Partner with Sales, Service, and Commercial teams to support territory growth objectives by demonstrating product value, supporting customer evaluations, and helping advance opportunities that drive customer adoption and retention.
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Deliver customer training and education programs that improve laboratory proficiency, instrument utilization, workflow efficiency, and overall customer satisfaction.
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Investigate and resolve complex applications-related issues by collaborating with Technical Service, Global Product Support, Business Units, and Commercial teams to ensure timely customer resolution.
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Maintain accurate documentation of customer activities, applications support, product feedback, and quality-related events while ensuring compliance with Leica Biosystems and regulatory requirements.
Qualifications
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High school Diploma or GED with at least 1 year Histology laboratory experience in clinical, research, or industrial setting.
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Understanding of Product relevant Histology marketplace or a related discipline.
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At least 1 year experience in the optimization, operation, functionality, and support of both manual and automated core Histology and related products.
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Strong communication, presentation, and customer-facing skills with the ability to provide technical training and workflow consultation.
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Ability to work independently in a field-based environment while effectively managing travel, customer priorities, and territory responsibilities.
Requirements
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This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international.
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Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
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Valid driverβs license with an acceptable driving record.
Benefits
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Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
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Flexible, remote working arrangements for eligible roles.
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Salary range for this role is $90,000 - $105,000, with potential for Sales Incentive Compensation (SIC).
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This job is also eligible for bonus/incentive pay.