[Hiring] Employee Assistance Program - Clinical Counselor @CVS Health

Role Description

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Employee Assistance Program, Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

Schedule: Wednesday-Sunday, 9:00 AM-5:30 PM PST. Schedule adjustments may be made based on business needs.

Key Responsibilities:

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Qualifications

• Unencumbered valid behavioral health license in the State of California - LCSW, LMFT, LPCC or Clinical Psychologist
• 1+ years of crisis intervention experience
• Strong written and verbal communication skills
• Excellent multitasking abilities
• Proficiency in using various technology platforms and tools

Requirements

• 1+ years of EAP, Behavioral Health, or Social Services experience
• Experience working with diverse populations
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
• Call center work experience
• Experience in delivering services via multiple platforms (chat, video, phone)
• Strong rapport-building skills
• Experience facilitating positive behavior changes

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Company Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.