[Hiring] EHR Support Specialist @Serigor, Inc.

Role Description

The EHR Support Specialist is a key technical role supporting the Client Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal.

Qualifications

• Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen.
• Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI.
• Experience validating structured clinical data and troubleshooting EHR integration issues.
• Ability to interpret clinical workflows and map them to data exchange requirements.
• Strong communication skills with the ability to explain technical topics to non-technical stakeholders.
• Knowledge of HIPAA and health information privacy/security requirements.
• Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments.
• Experience with SQL, interface engines, or data mapping tools.
• Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV.
• Experience working with rural or underserved provider settings.

Requirements

• Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as NC*Notify.
• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
• Coordinate with internal the Client and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.
• Provide expert guidance on interoperability standards including HL7 v2, C-CDA, CCD, USCDI, and the Client Interoperability Standards.
• Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.
• Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to the Client requirements.
• Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
• Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.
• Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
• Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
• Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.
• Collaborate with the Client teams on interoperability and data quality initiatives.
• Support the Client role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.

Company Description