[Hiring] Director of Clinical Psychiatric Operations @BetterHelp

Role Description

As the Director of Clinical Psychiatric Operations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. This role sits at the intersection of clinical operations, quality assurance, compliance, clinical excellence, provider operations, and product innovation.

• Lead a team who conducts documentation and quality audits, quality assurance initiatives, and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
• Help your team provide actionable, constructive, and clinically informed feedback to psychiatric providers.
• Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards.
• Stay current on evolving telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes throughout the organization.
• Identify trends impacting psychiatric providers and recommend operational improvements.

Qualifications

• Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
• Minimum 8 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
• Experience delivering psychiatric services via telehealth preferred.
• Demonstrated leadership, supervisory, or management experience.
• Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
• Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
• Strong analytical and problem-solving skills with the ability to make data-informed decisions.
• Excellent written, verbal, and presentation skills.
• Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders.
• Comfortable working in a fast-paced, high-growth technology environment.
• Demonstrated ability to manage competing priorities and drive projects to completion.
• Passion for improving access to high-quality mental healthcare through innovation and technology.
• Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX.

Requirements

• Experience working with digital health organizations.
• Experience supporting or supervising other psychiatric providers.
• Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles.
• Familiarity with state and federal telehealth and prescribing regulations.
• Experience supporting AI-enabled healthcare initiatives or healthcare technology products.
• Previous experience with UpLift or other similar virtual care platforms.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives – and that people love.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.
• The base salary range for this position is $175,000 - $210,000.