[Hiring] Digital Workplace Injury Triage Specialist @National Telemed Co

Role Description

The Digital Workplace Injury Triage Specialist / Certified Athletic Trainer (ATC) serves as a frontline clinical resource for employees reporting work-related injuries during evening, overnight, and weekend hours. This role conducts real-time virtual assessments, follows established clinical protocols, provides injury guidance, and coordinates escalation or follow-up when needed.

Key Responsibilities

• Digital Injury Triage
  • Conduct real-time video or phone assessments for employees reporting workplace injuries.
  • Gather the injury mechanism, symptoms, relevant history, and workplace circumstances.
  • Use established clinical protocols to determine the appropriate next step in care.
  • Provide clear guidance for first aid, self-care, virtual provider evaluation, in-person care, urgent care, or emergency care, as appropriate.
  • Recognize red-flag symptoms and escalate urgent cases according to company protocols.
  • Provide calm, clear education and reassurance to injured employees.
• Care Coordination and Documentation
  • Coordinate referrals, follow-up, and handoffs to internal clinical providers, care navigation, employer contacts, or outside care resources.
  • Document each encounter accurately and promptly in the designated electronic system.
  • Communicate recommendations and next steps in accordance with client requirements and company procedures.
  • Support work-status and return-to-work communication within the scope of the role and established workflows.
  • Maintain confidentiality and comply with applicable privacy, documentation, and clinical standards.
• Quality and Injury Prevention Support
  • Participate in case review, quality improvement, and clinical training activities.
  • Identify recurring injury patterns and share observations with clinical leadership.
  • Contribute to digital injury-prevention education when requested.
  • Maintain dependable coverage and timely response during assigned overnight shifts.

Qualifications

• Bachelor's degree from an accredited athletic training program or a related field.
• Current Board of Certification credential as a Certified Athletic Trainer (ATC).
• Active state licensure or eligibility for licensure where required.
• Current CPR/AED certification.
• Clinical experience assessing musculoskeletal injuries and determining appropriate next steps.
• Strong verbal communication, clinical judgment, and documentation skills.
• Ability to work independently and remain composed during urgent or uncertain situations.
• Reliable internet access and a private workspace suitable for confidential virtual care.
• Ability to work the assigned Friday, Saturday, and Sunday overnight schedule.

Preferred Qualifications

• Experience in occupational health, workplace injury triage, workers compensation, industrial rehabilitation, urgent care, or a related setting.
• Experience providing telehealth, virtual triage, or telephone-based clinical support.
• Experience supporting manufacturing, transportation, logistics, construction, maritime, or other industrial workforces.
• Knowledge of workplace injury reporting, first-aid principles, and return-to-work coordination.

What We Are Looking For

• A confident clinician who can make sound triage decisions while following established protocols.
• A clear communicator who can quickly build trust with an injured employee.
• A dependable professional who is comfortable working overnight with limited direct supervision.
• A technology-comfortable team member who documents thoroughly and supports smooth handoffs.
• A service-minded partner who understands the need to balance employee care, safety, and appropriate care utilization.

Physical and Work Requirements

• Ability to perform computer-based and virtual-care duties for extended periods.
• Ability to communicate by video, phone, chat, and electronic documentation systems.

Compensation and Benefits

• Compensation and benefits are based on employment status, experience, credentials, and company policy.
• Benefits will include paid time off, health benefits, continuing education support, a Med Bridge subscription, 401(k) match, shift differential eligibility, and other applicable benefits.

Equal Opportunity

We are an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to maintaining a professional and inclusive workplace.