[Hiring] Telehealth Triage Nurse @Fonemed

Role Description

Fonemed is recruiting full-time remote Registered Nurses to join our team! We are looking for experienced and dependable Registered Nurses who are dedicated to providing quality nursing care to patients. If you are a Registered Nurse who is looking for a challenge and a company that values you, apply today!

Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world-renowned Schmitt-Thompson protocols. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded.

Role Responsibilities

• Provide telephone triage and advice to callers to assist them in making timely medical decisions.
• Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients.
• Promptly complete confidential medical records as per company documentation standards.
• Provide clear and concise information and direction during patient encounters.

Expectations of Nurse

• Full-time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion.
• Part-time work may be considered with open availability.
• Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended).
• Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired USB headset, and high-speed internet).
• Participation (via telephone or video) in staff meetings.
• Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements.

Scheduling and Licensure

• Full-time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion.
• Part-time work may be considered with open availability.
• Shift work type schedule that could include mornings, days, evenings, nights, weekends, holidays, and occasional split shifts.
• Current major hiring need is for shifts that would fall between 06:00am ET and 22:00pm ET daily.
• Work every other weekend, with the option to work additional weekends also available.
• Must possess a compact nursing license; a California license would be an asset.

Qualifications

• Completion of a recognized Nursing program.
• Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
• An active license in CA is required, along with an active compact license in your home state.
• Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request.
• Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset.
• Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset.
• Strong communication skills.
• Strong clinical assessment skills.
• Strong computer skills within a Windows environment and keyboarding ability.
• Bilingual English/Spanish will be considered an asset.

Benefits

• Collaborative company culture and a welcoming team.
• Opportunity to practice nursing skills from home.

Company Description

With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company that values our greatest resource - our people!

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position; however, only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.