[Hiring] Denials Specialist @Conifer Health Solutions

Role Description

Responsible for validating dispute reasons following Explanation of Benefits (EOB) review, escalating payment variance trends or issues to NIC management, and generating appeals for denied or underpaid claims.

Essential Duties and Responsibilities

• Validate denial reasons and ensure coding in DCM is accurate and reflects the denial reasons.
• Coordinate with the Clinical Resource Center (CRC) for clinical consultations or account referrals when necessary.
• Generate an appeal based on the dispute reason and contract terms specific to the payor, including online reconsiderations.
• Follow specific payer guidelines for appeals submission.
• Escalate exhausted appeal efforts for resolution.
• Work on payer projects as directed.
• Research contract terms/interpretation and compile necessary supporting documentation for appeals.
• Address Terms & Conditions for Internet enabled Managed Care System (IMaCS) adjudication issues and refer to refund unit on overpayments.
• Perform research, make determinations of corrective actions, and take appropriate steps to code the DCM system and route accounts appropriately.
• Escalate denial or payment variance trends to NIC leadership team for payor escalation.

Qualifications

• Intermediate understanding of Explanation of Benefits form (EOB), Managed Care Contracts, Contract Language, and Federal and State Requirements.
• Intermediate knowledge of hospital billing form requirements (UB-04).
• Intermediate understanding of ICD-9, HCPCS/CPT coding, and medical terminology.
• Intermediate Microsoft Office (Word, Excel) skills.
• Advanced business letter writing skills, including correct use of grammar and punctuation.

Requirements

• High School Diploma or equivalent; some college coursework preferred.
• 3 - 5 years experience in a hospital business environment performing billing and/or collections.

Physical Demands

• Ability to sit and work at a computer terminal for extended periods of time.

Work Environment

• Call Center environment with multiple workstations in close proximity.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.