[Hiring] Community Health Worker @Humana

Role Description

As a Community Health Worker, you will play a vital role in connecting individuals and families to essential health and social services. In this dynamic position, you will:

• Identify health-related needs and gather community data.
• Address concerns raised by those you serve.
• Work independently, using your judgment to determine the best approach for each unique situation.
• Follow established guidelines and procedures, drawing on your understanding of professional standards, regulations, and best practices.
• Support case management responsibilities and address social determinants of health (SDOH) needs.
• Assist members in improving self-management of chronic conditions.
• Navigate the healthcare system and promote prevention and health education tailored to community needs.
• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits.
• Identify and address barriers to healthy living and healthcare access.
• Support highest-risk, hardest-to-reach member cohorts.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members' morale and sense of self-worth.
• Support members through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members.
• Build relationships with providers and community resources to support member referrals.
• Travel to conduct member visits, provider visits, and community-based visits.
• Work with other team members of the care support teams.
• Attend community events to connect with members and provide education on case management services.

Qualifications

• Must reside in Michigan and can travel within Wayne or Macomb County.
• 2+ years of experience with community resources, health agencies, or social services.
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.

Requirements

• Licensed Practical Nurse (LPN) preferred.
• Community Health Worker training or certificate, or willingness to complete within one (1) year.
• Bachelor's degree in social work or related field preferred.
• Familiarity with state Medicaid program guidelines.
• Experience engaging with Medicaid enrollees, including those with physical and behavioral health needs.
• Bilingual or Multilingual: English/Spanish, English, Arabic, or Chaldean Neo-Aramaic.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and many other opportunities.