[Hiring] Community Health Worker @CVS Health

Role Description

The Community Health Worker (CHW) serves as a vital link between members, healthcare providers, and community resources. Working under the direction of a designated healthcare professional, the CHW supports members in achieving improved health outcomes by:

• Addressing social determinants of health
• Promoting member engagement
• Reinforcing care plans
• Facilitating access to healthcare and community services

This role requires extensive field work and travel within the assigned service area. The ideal candidate will possess:

• Case management experience
• Strong customer service skills
• Exceptional communication abilities
• A passion for helping individuals navigate complex health and social service systems

Qualifications

• High School Diploma or GED
• Minimum of 3-5 years of relevant healthcare, social services, care coordination, or case management experience
• Previous experience working within a Managed Care Organization (MCO) preferred or related healthcare setting
• Minimum of 1-2 years of experience providing clinical support services
• Minimum of 1 year of community outreach experience and knowledge of Louisiana community resources
• Minimum of 1 year of experience working with individuals with physical and/or behavioral health needs
• Strong case management and care coordination skills
• Excellent customer service orientation and problem-solving abilities
• Exceptional verbal, written, and telephonic communication skills
• Demonstrated motivational interviewing skills and ability to build rapport and trust with members
• Strong documentation skills and commitment to compliance and regulatory standards
• Ability to work independently, remain self-motivated, and manage competing priorities
• Excellent organizational and time management skills
• Ability to achieve productivity and quality performance metrics
• Proficiency in Microsoft Office applications, Microsoft Teams, Outlook, and electronic health record systems
• Flexibility to work variable schedules, including two evenings per week until 9:00 PM local time, based on member needs

Requirements

• Community Health Worker (CHW) Certification (preferred)
• Experience serving Medicaid populations in urban and rural environments (preferred)
• Knowledge of local formal and informal community resource networks (preferred)
• Experience in community-based, outpatient, public health, behavioral health, or social services settings (preferred)
• Training or certification in:
  • Motivational Interviewing
  • Mental Health First Aid
  • Trauma-Informed Care
  • HIPAA Compliance
  • C.L.A.S. Standards
  • Medical Terminology
• Bilingual language skills (Spanish or French) preferred

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Work Environment & Travel

• Primarily field-based position
• Extensive travel to member homes, provider offices, community agencies, and outreach locations
• Ability to travel within the assigned geographic service area
• Flexibility to work variable schedules, including two evenings per week until 9:00 PM local time, based on member needs

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $31.72. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Company Description

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.