[Hiring] Clinical Team Administrator @East Lancashire Hospitals NHS Trust

Role Description

Neurorehabilitation OnLine (NROL) is an innovative online program providing virtual stroke and neurorehabilitation group therapy. The NROL team includes:

• Occupational/Physio/Speech and Language Therapists
• Psychologists
• Assistants
• Researchers at Lancaster University
• Technology support and admin

We have an exciting opportunity to recruit a part-time Clinical Team Administrator to join our NROL team. The post holder will provide efficient and effective administrative support to the NROL team in ELHT & across Lancashire & South Cumbria ICB provider collaborative Trusts.

• Actively managing the administrative processes associated with providing all NROL patient administrative functions.
• Contacting patients as required and supporting with any technology issues in the absence of other NROL colleagues.

Qualifications

• Highly motivated and enthusiastic candidate.
• Good communication skills.
• Ability to work on own initiative.
• Ability to prioritise workload and meet deadlines.

Requirements

• Responsible for providing a business administration service to the NROL Service.
• Ensure all patients are allocated appointments within specified timescale.
• Monitor, update and maintain waiting lists.
• Manage and action centralised email accounts in a timely manner.
• Production of regular correspondence/documents to meet specified deadlines.
• Responsible for scanning archiving of both paper and electronic records.
• Ability to cope with a demanding role with frequent interruptions.
• Organise meetings, including generating relevant correspondence.
• Responsible for updating/maintaining the Trust attendance system Eroster.
• Assist with administration relating to recruitment and selection when required.
• Support clinical teams in undertaking surveys, audits, service improvement projects.
• Support the production of confidential correspondence and reports.
• Assist with requests for patient notes ensuring timely information provision.
• Support patients over the phone as required.

Benefits

• Salary advertised is for full-time hours; pro-rata for part-time.
• Shortlisting is completed anonymously.
• Guaranteed Interview Scheme for applicants with disabilities meeting essential criteria.