[Hiring] Clinical Solutions Manager @Biointellisense

Role Description

The Clinical Solutions Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services, Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for providing clinical support focused on implementation and post-implementation, while using clinical knowledge and experience to develop solutions that meet customer needs.

• Lead complex client implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps.
• Build client relationships to ensure implementations meet customer requirements and BioIntelliSense capabilities.
• Train and educate customers on BioIntelliSense product offerings and value proposition.
• Provide ongoing clinical support and post-implementation improvement and optimization.
• Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful client implementations.
• Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally.
• Solicit market feedback to drive feature requests and improvements for the product roadmap.
• As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case.

Qualifications

• Bachelor’s Degree in Nursing or RN is required. RT or other clinical degree/certification will be considered.
• 5+ years of professional work experience in a healthcare clinical or hospital setting.
• 2+ years of professional work in a clinical consulting role with a healthcare company.
• Remote patient monitoring or telehealth experience preferred.
• Demonstrated strong organization, time management and project management skills.
• Understanding of HIPAA requirements and compliance.
• Strong communication and relationship management skills, in both pre-sales and post-sales environments.
• Demonstrated ability to effectively communicate with customers, managers, clinicians/practitioners and executives on product, clinical expectations, technical integration, and business process.
• Proficient in Excel, Word and PowerPoint and ability to independently produce documents.
• Ability to project manage and complete projects in a timely manner.
• General travel expectations are 40-50% travel. There may be some periods of 50%+ travel given the number of customer implementations.

Requirements

• $120,000 - $140,000 a year.
• Listed comp is total compensation and is based on experience and location.
• Must be willing/able to travel up to 40-50%+ as needed.

Benefits

• Robust Medical, Dental and Vision Plans.
• STD, LTD, Insurance Plans.
• HSA and Flexible Spending Accounts.
• Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting.
• FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays.
• Home Office Benefits Stipend for Fully Remote Roles.