[Hiring] Clinical Retention Specialist @Insulet Corporation

Role Description

The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.

The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.

Qualifications

• Bachelor’s degree required.
• Active, professional clinical credentials required, such as:
  • Registered Nurse (RN)
  • Registered Dietitian (RD)
• 3+ years of experience training and/or supporting insulin pump patients.
• Direct experience working with healthcare providers in a diabetes care setting.
• Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
• Ability to maintain all required professional licensure and Omnipod product certifications.
• Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Requirements

• Strong clinical acumen with expertise in diabetes technology and data interpretation.
• Excellent phone presence with exceptional interpersonal, customer service, and communication skills.
• Consultative, influence based approach to customer engagement and retention.
• Proven ability to build trust and long term relationships in a remote, phone based environment.
• Strong problem solving, workflow optimization, and objection handling skills.
• Self directed, process oriented, and adaptable in a fast paced retention focused setting.
• Proficiency in Microsoft Office and Salesforce.
• Prior industry, commercial, or sales adjacent clinical experience strongly preferred.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Additional employee wellness programs

Physical & Work Requirements

• Remote position – must live in assigned geographic region
• Home workspace must meet company security and productivity standards.
• Ability to sit and speak on the phone for extended periods during scheduled shifts.
• Manual dexterity required for computer and headset use.
• Availability for occasional evenings, weekends, holidays, and limited travel as needed.