[Hiring] Clinical Quality and Governance Lead @Psychiatry UK

Role Description

The Clinical Quality & Governance Lead plays a key role within our ADHD Titration Service, providing dedicated leadership and oversight across clinical quality, governance, complaints, incidents, audit and continuous improvement.

• Ensure that concerns, complaints, incidents, audit findings and patient feedback are effectively reviewed and investigated.
• Translate learning into meaningful and sustainable improvements.
• Work closely with clinical and operational colleagues to ensure the delivery of safe, effective and consistently high-quality patient care.
• Develop and embed a strong learning framework across the ADHD Titration Service.
• Use insight and emerging themes to drive improvement, strengthen practice and promote a culture of openness, accountability and shared learning.

This is a home-based role, and applicants must reside in the UK. Occasional travel may be required to attend face-to-face meetings at locations across the UK.

Qualifications

• Registered healthcare professional with current professional registration.
• Significant experience within healthcare quality, clinical governance and/or service improvement.
• Experience of incident management, investigation and embedding learning.
• Experience managing healthcare complaints, including investigation, response preparation and identification of learning.
• Experience analysing incidents, complaints, patient feedback and other quality data to identify themes, trends and opportunities for improvement.
• Experience supporting clinical audit and quality improvement activity.
• Experience working within mental health or specialist healthcare services and across multidisciplinary teams.
• Strong understanding of clinical governance, patient safety, quality improvement and incident management principles.
• Understanding of safeguarding, confidentiality and information governance requirements.

Requirements

• Strong communication, analytical and organisational skills.
• Confident working across multidisciplinary teams.
• Able to influence and engage stakeholders.
• Manage competing priorities and use data and insight to support sound decision-making.
• Proactive, evidence-based approach with a clear commitment to patient safety, learning and continuous improvement.

Benefits

• Health Cash Plan
• Well Hub Subscription
• Access to an Employee Assistance Programme
• Annual Volunteering Day
• Enhanced Sickness and Family Leave pay
• Length of Service Bonus
• Work from Home allowance
• Pension options

Company Description

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role.

As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.