[Hiring] Clinical Programs Pharmacy Technician @Humana

Role Description

As a remote Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will accomplish programs developed to improve overall health outcomes, focusing on prescription drugs and medication therapy. Additionally, you will help bring the strategy on comprehensive medication reviews and perform varied activities and moderately complex administrative/operational/customer support assignments.

• Make outbound and take inbound calls communicating with Humana members.
• Collect medication history information.
• Prepare members for a comprehensive medication review.
• Help guide prescription drug optimization in cases where patients are taking multiple medications.
• Help create health awareness with patients through Rx Education and targeted quarterly campaigns.
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.

Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.
• Applied knowledge of insurance processing, customer service, or call center processes.
• Must have a designated work area with a door that locks.
• Associate's degree or equivalent work experience.
• Mail order or retail pharmacy experience.
• Speak both English and Spanish fluently.
• Previous call center experience or in a pharmacy setting.
• Capability in problem resolution and supporting team-based resolutions.

Requirements

• Must work any hours Monday-Friday between 8:00am-7:00pm EST.
• Holidays/weekends and overtime when applicable.
• You must be on time, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
• You must be willing to remain in this position and campaign for a minimum period of twelve (12) months.
• New Hire Appraisal Period – Attendance / Time Off: This appraisal period of your employment is critical to your success as an employee. It is absolutely essential that you don't miss any time in the first 90 days, unless approved by leaders.
• While in your appraisal period, which lasts 180 days, your supervisor evaluates you. If you incur four (4) unapproved instances, including absences, tardiness (such as breaks and lunch), and early departure, Humana may terminate your employment.

Benefits

• Earn a $1,500 hiring sign-on bonus (50% paid at hire and 50% paid at 180 days; you must remain employed until that date to receive payment).
• Humana provides competitive benefits that support whole-person well-being, including medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.