[Hiring] Clinical Operations Manager @SCA Health

Role Description

This position is remote but requires extensive travel, with up to 70% of your time spent visiting SCAH facilities and attending sponsored events. Candidates must prepare to travel frequently to various locations, as on-site presence is critical to the role’s responsibilities listed below.

• Regional Operations Partnership
  • Direct support of approximately 10-15 SCAH facilities or up to 2 regions
  • Conduct routine meetings with regional operations leads to ensure coordination and communication of clinical-quality initiatives
  • Present clinical data for regional MORs
  • Participate in MAP process at the facility level
• Accreditation and Regulatory Readiness Support
  • Assist with access to NHSN, DPH regulatory reporting platforms, etc.
  • Ensure access/use of SCT core compliance Regulatory & Accreditation support platform
  • Act as liaison with SCAH teammates in and outside group to consult and share resources, policies and tools and knowledge
  • Forward new requirements, bills, etc. from compliance to facilities
  • Assist with coordination of activities for facilities adopting MCN policy platform
• Safety Event Management
  • Assist/Activate Apparent Cause Analysis (ACA) Process
  • Assist/Activate RCA process (3 mtgs) – provide guidance for entering and closing out RCA files
  • Educate facility leaders on strong and sustainable action items to drive patient safety
  • Review all submitted variances to ensure appropriate classification and severity level assignment. Follow up with facility leaders to educate and support corrections
  • Provide guidance for state reportability and confirm completion where applicable
  • Assist as needed with compiling/analyzing safety event data
  • Consider events requiring potential safety event alerts/broader notification across system. Develop content for safety alerts
• Ongoing Quality and Performance Improvement
  • Educate facility CLT on Insight Clinical Dashboards, PRA reports, clinical outcomes, CQI, etc. Provide reminders and periodic checks
  • Ensure facility CLT knowledge of yearly requirement for PI projects – provide education when applicable
  • Provide review and consult on facility Quality/PI/IC plans
  • Provide guidance and education on setting up Quality Program/IC Program with access to clinical toolkits
  • Assist with access to resources (successfully completed PI projects, educational material on ten-step process, etc.) and provide educational series as applicable
  • Partner with Regional Quality Leaders to drive regional clinical quality engagement
• CEO and Clinical Leadership Support
  • Partnered/leveraged in the interview process for new clinical leaders and CEOs
  • Provide support to DON/new Clinical Leader post-FLO with regular cadence of follow-ups and review of outstanding items
  • Partner with facility leadership to address culture of safety opportunities and help identify action plans where needed to drive sustainable change
  • Provide onsite support to help facility CLT navigate process improvement and drive teammate buy in
  • Field questions around building performance improvement plans for clinical teammates

Qualifications

• Leadership/supervisor experience with oversight of daily operations, managing relationships and change management in healthcare setting preferred
• Licensed Registered Nurse with training and experience working in the ambulatory surgery center (ASC) industry preferred
• Proficient in the use of select Microsoft Office applications; i.e., Word, Excel and PowerPoint or other database management applications
• Requires public speaking skills and ability to deliver effective presentations and education to groups of clinicians and SCAH Leaders
• Possess excellent written and oral communication skills

Requirements

• USD $100,000.00/Yr.
• USD $163,700.00/Yr.

Benefits

• Comprehensive benefits package to support your health, well-being, and financial future
• Medical, dental, and vision coverage
• 401k plan with company match
• Paid time off
• Life and disability insurance
• More details available at https://careers.sca.health/why-sca