[Hiring] Clinical Operations Manager @BetterHelp

Role Description

As a Clinical Operations Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. This is a role that is primed for extreme individual career growth and development, combined with the opportunity to change how mental healthcare services are accessed both domestically and internationally.

• Provide support via email on a daily basis to our rapidly growing therapist network.
• Act as a point of escalation for complex customer and therapist questions to ensure quality improvement.
• Organize cross-functional teams as needed to resolve any escalations.
• Accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to therapists.
• Monitor the clinical capabilities and relevant work experience of therapists applying to be part of the BetterHelp platform.
• Proactively conduct outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn.
• Learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team.
• Stay up to date with the regulatory environment and clearly communicate changes to the organization to support compliance with mental health ethical and legal standards.
• Work closely with the Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels.
• Support QA efforts as needed as BetterHelp launches into the insurance marketplace.
• May support International Clinical Operations Consultants located in our global markets by providing peer consultation, training, or Slack support.

Qualifications

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
• At least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years.
• Analytical and metrics driven, with a proven track record of making decisions based on data.
• Ability to understand and respect different therapeutic approaches.
• Great communication skills including public speaking.
• Comfortable and competent to participate in media interviews and appear on BetterHelp's social media channels.
• Possess a growth mindset, thriving in a data-driven, customer-centric environment.
• Flexibility to work weekends as needed.

Requirements

• Written and verbal fluency in Spanish (preferred).

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.