[Hiring] Manager, Clinical Product Operations @Devoted Health

Role Description

The Manager of Clinical Product Operations supports by driving clinical initiative deployment, workflow optimization, and change adoption across Devoted Medical clinical teams.

• Analyzes clinical operational needs and collaborates with cross-functional stakeholders to define, refine, and implement clinical workflows.
• Reports directly to the Sr. Manager, Clinical Initiatives, partnering with leadership and training teams to execute new workflow rollouts seamlessly.
• Leverages Electronic Health Record (EHR) and clinical documentation expertise to enhance systems functionality and clinical practice alignment.

Your Responsibilities and Impact will include:

• Clinical Workflow Strategy: Partnership with Engineering/Data/AI/Operations team to support Enterprise goals. Partner with Clinical Informatics to map, document, and optimize current and future clinical workflows.
• Initiative Planning: Collaborate with product and operational leadership to define priorities, participating with R&D planning, Central Initiatives planning and workflow intake processes to develop monthly sprint plans.
• Rollout Execution: Plan and manage the end-to-end deployment of new clinical initiatives, overseeing the transition from pilot/Test Kitchen phases to enterprise-wide launch.
• Change Management: Develop and distribute communication plans, rollout materials, and training resources to ensure seamless adoption.
• Training & Support: Facilitate training sessions for end-users, educate designated SMEs and managers on launch initiatives, and provide post-deployment troubleshooting.
• System Alignment: Leverage EHR expertise to enhance system functionality and ensure clinical practice alignment.
• Performance Analysis: Evaluate usability, adoption, and operational impact; bridge frontline feedback to R&D teams to drive iterative improvements.
• Adoption: Achievement of initiative adoption thresholds as defined by the Senior Leadership.
• Usability: Maintenance of Orinoco (EHR) usability score targets to influence R&D investments.
• Delivery: Adherence to enterprise change calendar; optimizing for transparency and timeliness of launch.
• Impact: Documented scale, iteration, or sunset decision for all launched initiatives.
• Documentation: Maintain current and discoverable standards for cross-functional enterprise-wide workflows.

Qualifications

• Bachelor’s degree with five years of healthcare or product management experience
• 2+ years experience with enterprise change management scaling
• Prior advanced or superuser EMR experience.
• 2+ years experience in clinical project/process management or informatics experience

Requirements

• Clinical Expertise: Practicing Advanced Practice Registered Nurse (APRN) or Registered Nurse (RN) with 5+ years of clinical experience.
• Licensure: An active license to practice in at least one Devoted Medical market is preferred.
• Education: Master’s degree preferred, with two years of telehealth experience.
• Soft Skills: Exemplary interpersonal and communication skills, with a solution-oriented, critical analysis mindset.
• Self-Management: Highly motivated, capable of working independently or in teams, with strong organizational skills to prioritize multiple projects and meet deadlines.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....