[Hiring] Clinical Operations Lead @AIOS

Role Description

As Clinical Ops Lead at AIOS Tech, you’ll build an A+ clinical operations team at scale. You’ll also be our CQC Registered Manager, personally accountable for the safety and quality of our regulated service.

• Lead a fast-growing UK clinical ops team.
• Set the bar high and ensure your team holds it.
• Be our CQC Registered Manager.
• Maintain inspection readiness every day by building the necessary systems.
• Nail capacity planning to eliminate backlogs and long waits.
• Build an operation that runs itself with clear KPIs and SLAs.
• Spot problems before they show up in the data and fix them at the root.
• Use technology to close gaps and keep standards high.
• Work closely with the Talent team to hire and retain top talent.

Qualifications

• 3+ years leading teams in a high-growth, digital/telehealth organization.
• Experience as a CQC Registered Manager with a Good or Outstanding rating.
• Experience leading large clinical teams (>50, ideally >100).
• Strong operational background with metrics-driven clinical operations.
• Data fluency and experience owning critical KPIs.
• Embrace AI and automation to improve workflows.
• Maintain high standards and a bias to action.

Requirements

• Experience with Product and Engineering to automate workflows.
• Experience scaling services through rapid growth.
• Familiarity with regulators beyond CQC, such as GPhC, MHRA, ICO, and/or DSPT.

Benefits

• Compensation: £90k–£150k/yr including equity.
• Comprehensive medical insurance (if appropriate).
• Fully remote work environment.
• £1,000/yr budget for personal development (books, courses, coaching).
• £1,000/yr budget for personal wellness (gym, health apps).
• Free membership with a clinic offering GLP-1s.
• Free biweekly health coaching.
• Free biweekly work coaching.
• Macbook & work-from-home equipment provided as needed.