[Hiring] Clinical Informatics Specialist @MedAmerica

Role Description

Serve as the clinical expert to provide healthcare subject matter expertise to the Teleneurology specialty in the implementation of clinical informatics systems, including electronic health record (EHR) systems, clinical decision support tools, and other healthcare software applications.

• Collaborate with cross-functional teams to ensure successful system deployment, including workflow analysis, system testing, training, and end-user support.
• Provide technical support to end users by troubleshooting system issues and resolving technical problems efficiently.
• Stay updated on industry trends, best practices, and regulations related to clinical informatics, and provide recommendations for system enhancements and optimizations.
• Manage the storage, retrieval, and communication of clinical data.
• Create documentation on current processes, workflows, and instructions on clinical applications and programs.
• Monitor all reported IT issues and concerns for trends, assure appropriate hospital teams are aware of issues, proactively identify and create solutions.
• Conduct training sessions for new providers to ensure proper and efficient utilization of clinical informatics systems.
• Develop educational materials, user guides, and training manuals to support end users in understanding and effectively using the systems.
• Serve as a subject matter expert, providing guidance and support to users on system functionalities, data entry standards, and best practices.
• Collaborate with stakeholders to identify reporting requirements and develop customized reports, dashboards, and analytics to meet organizational needs.
• Analyze clinical data to identify trends, patterns, and opportunities for process improvement, quality enhancement, and clinical decision-making.
• Provide clinical expertise to data integrity initiatives, ensuring accuracy, completeness, and confidentiality of patient data.
• Develop reports for clients and Specialty leaders.
• Act as a liaison between clinical users and technical teams, translating user needs and requirements into technical specifications.
• Communicate system updates, changes, and downtime to end users and assist in change management initiatives as directed.
• Coordinate the onboarding and education process for all new providers working closely with credentialing and the Practice’s medical staffing offices (MSOS), escalating any delays to ensure timely and accurate resolution.

Qualifications

• Bachelor’s degree in healthcare informatics, Health Information Management, Computer Science, or a related field, or 4 years of equivalent experience that demonstrates attainment of the required competencies required.
• 3 years of relevant experience in the healthcare industry required.
• Strong understanding of healthcare operations, clinical workflows, and healthcare technology standards required.
• Experience with clinical informatics systems, such as electronic health records (EHR), clinical decision support, computerized physician order entry (CPOE), and data interoperability required.
• Bachelor’s or Master’s degree in Nursing Informatics preferred.
• Certified Professional in Healthcare Information and Management Systems (CPHIMS) or other relevant certification preferred.
• Proficiency in data analysis and reporting tools.
• Numerical aptitude.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization and convey complex ideas in an understandable way.
• Detail-oriented with strong analytical, problem-solving, and critical-thinking abilities.
• Knowledge of healthcare regulations, privacy laws, and security practices.
• Ability to adapt to changing priorities.
• Ability to effectively communicate technical information to business users.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Knowledge of clinical processes, standard practices, and operational requirements.
• Strong troubleshooting skills.
• Knowledge of Privacy Policies regarding Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA) as set forth in the Privacy Policy Manual.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.