[Hiring] Clinical Communications Coordinator @LifeCenter Northwest

Role Description

The Clinical Communications Coordinator (CCC) is accountable for the screening, triage, and active management of all organ donor referrals. This multifaceted role includes:

• Referral acuity identification
• Evaluation and coordination of follow-up actions
• Completion of all referral-related documentation

The CCC gathers, summarizes, and shares important clinical details that directly inform and support decision-making by internal partners to efficiently assess donation potential and maximize donation performance. The CCC ensures consistent, accurate, and proactive communication with hospital care teams, coordinates referral follow-up, and works collaboratively with internal and external stakeholders to optimize referral management.

Qualifications

• Bachelor’s degree or equivalent; applicable work experience may substitute for education
• Minimum of one year of experience in a clinical healthcare environment or in a setting involving referral triage, referral management, organ donation, or tissue donation coordination
• Experience working as a nurse, paramedic, respiratory therapist, or similar position, and/or organ/tissue donation preferred
• Experience applying medical terminology, interpreting clinical information, and communicating in fast-paced healthcare or donation settings
• Experience with electronic medical records; Epic, Cerner, or Medtech preferred

Requirements

• Responds promptly and accurately to death notification and referral calls
• Applies knowledge, experience, and established guidelines to perform the initial evaluation of referrals to determine potential donation suitability
• Collaborates with hospital staff members to obtain complete and accurate medical information while concurrently assessing donation eligibility requirements
• Reviews Electronic Medical Records (EMRs) to compile a medical history and current clinical course
• Distills and communicates relevant referral screening information to appropriate internal partners
• Obtains and maintains access to EMRs at participating facilities
• Uses established guidelines and critical thinking to evaluate clinical information updates
• Communicates donor information to healthcare teams and LifeCenter staff
• Follows up with donor hospital partners daily based on active referral acuity
• Processes procurement, allocation, and other calls
• Accurately updates medical records and completes chart corrections in iTransplant
• Maintains confidentiality of all donors, recipients, and/or other identifying information
• Provides exemplary customer service to all callers and stakeholders

Benefits

• Medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance
• Option to enroll in supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage, and pet insurance
• 403(b) program with employer match of up to 7% after one year
• Access to an Employee Assistance Program (EAP) and quarterly Wellness Reimbursement
• Paid holidays throughout the calendar year
• Earn 119 hours of PTO annually and Health Time Off hours
• Paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service

Company Description

LifeCenter Northwest is proud to be an Equal Opportunity Employer.