[Hiring] Clinical Applications Specialist @ScottCare Cardiovascular Solutions

Role Description

The Clinical Applications Specialist at ScottCare is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams, ensuring seamless onboarding, effective system set-up, optimal product usage, and confident day-to-day use of ScottCare solutions. This role is a hands‑on blend of fieldwork, technical execution, and customer engagement—partnering closely with sales, service, and technical teams to deliver reliable, compliant systems and a high‑quality customer experience.

If you enjoy solving problems, supporting healthcare professionals, and traveling to customer sites, this role offers the opportunity to make a direct impact on patient care and clinical operations.

Key Responsibilities

• System Installation and Configuration:
  • Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics.
  • Provide comprehensive training for clinical end-users to ensure confidence and competence in product use.
  • Pre-stage, configure, and validate products for installations and ensure clinical readiness in live environments.
  • Partner with hospital IT teams to coordinate and ensure network and clinical readiness for product installation.
• Clinical Training and Customer Enablement:
  • Provide structured training for all users on all levels on effective product use.
  • Adjust training content for site-specific needs, clinical, technical, or administrative users.
  • Reinforce proper and optimal product usage for clinical users based on clinical needs.
• Support & Troubleshoot:
  • Offer remote and in-person technical support, addressing equipment or operational issues with urgency and professionalism.
  • Perform basic system repairs, educate customers on proper use and maintenance.
  • Provide post-installation support remotely and on-site.
• Ongoing Support & Cross-Functional Collaboration:
  • Collaborate and support Sales, Customer Service, Engineering, QA/RA, and Product teams to:
  • Support complex installs and upgrades.
  • Offer technical and clinical insight during pre-sales calls or product demonstrations.
  • Identify product, workflow, or install standard improvements.
  • Contribute feedback from the field.
  • Proactively communicate installation status, updates, and resolutions to customers.
  • Document and escalate complaints in compliance with FDA regulatory guidelines.
  • Contribute to training program development and product improvement initiatives.
  • Support service projects, including software updates, tower installations, and customizations, when not in the field.

Qualifications

• Education: Bachelor’s degree required — preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science.
• Experience:
  • 2+ years in Field Technical Support or Sales.
  • 2+ years in Cardiac Rhythm Management (clinical or technical).
  • Demonstrated track record of clinical support or sales success.
• Key Competencies:
  • Clinical Expertise – Strong foundation in cardiac monitoring, rhythm management, or biomedical systems.
  • Customer Centricity - Committed to providing a positive customer experience from install to post-support.
  • Technical Proficiency - Comfort with medical software, device troubleshooting, and Microsoft Office Suite.
  • Communication - Excellent verbal and written communication skills tailored to various audiences.
  • Problem Solving - Ability to assess issues quickly and propose effective, sustainable solutions.
  • Adaptability - Thrives in a fast-paced, evolving work environment with shifting priorities.
  • Team Collaboration - Works cross-functionally with sales, service, and engineering teams.
  • Independence - Highly self-directed with excellent time management and accountability.

Work Environment & Travel

• Primary Coverage Area: (OH, WV, PA, KY, IN, MI, MN, IL and WI).
• Must be open to extensive overnight travel (75-80%).
• Work settings include hospital/clinical environments and remote support from the home office.

Benefits

• A comprehensive Total benefits package including Medical, dental, FSA, HSA, 401 K match and a host of voluntary and company paid benefits.
• The Opportunity to work at the intersection of clinical care and innovation.
• A supportive, collaborative team with growth opportunities.
• A Meaningful travel supporting health systems across North America.